Salesforce Business Analyst – Salesforce Service Cloud

3 weeks ago


Toronto, Canada Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! Full time

Salesforce Business Analyst – Salesforce Service Cloud Location: Toronto Experience: 6-8 years Required Skills: Salesforce (Service Cloud), Salesforce CRM (Sales, Service, Marketing), Agile methodology, JIRA, Confluence Responsibilities Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements for Salesforce solutions. Ensure alignment with business objectives and deliver high-quality configurations and enhancements. Analyze processes, gather requirements, and document solutions. Manage stakeholder communication and expectations. Qualifications Strong knowledge of Salesforce CRM (Sales Cloud, Service Cloud, or Marketing Cloud). Experience in requirements gathering, process analysis, and documentation. Familiarity with Agile methodology and tools such as JIRA and Confluence. Excellent communication and stakeholder management skills. Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology Industry IT Services and IT Consulting #J-18808-Ljbffr



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