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Join to apply for the Security Operations Specialist- MSS role at CDW Canada . At CDW, we make it happen together—trust, connection, and commitment drive our work to deliver for customers. Responsibilities 24x7 support – 60% of job weight: monitor and resolve support requests, perform deep OS analysis, handle cyber incidents, system crashes, bug fixes, packet captures, configurations, backups, and repair for appliances, networks, infrastructure. Identify efficiencies to reduce false positives and improve workflow. Root cause analysis and collaborate with consultants to resolve repetitive performance or configuration problems. Provide technical knowledge transfer to clients and internal teams for low‑complexity problems. Record and escalated service performance trends, anomalies, and SLA breaches to senior leadership. Apply Trusted Advisor techniques to build client trust and loyalty. Service Delivery Improvement – 20%: mentor less senior resources, develop SOPs and knowledge base articles. Professional Development – 20%: attend trainings, obtain certifications, and participate in self‑paced learning. Qualifications Bachelor’s degree (B.A./B.S.) or 3‑year diploma in Engineering, Computer Science, or related field + 1 year security experience in a client‑focused environment; or 6 years total IT experience with at least 1 year in a security operations center. At least two intermediate‑level certifications in Managed Security Services disciplines (examples: CCSA, CCSE, CCNA‑Security, CCNP Security, CyberOps Professional, Palo Alto ACE, PCNSE, Cortex XDR PCDRA, PMXdS, IBM QRadar Security Administrator, Splunk, Exabeam, CrowdStrike Falcon CFA, Microsoft SC‑200, C|SA). Willingness to work 7‑day, 24‑hour managed services operations with weekends, holidays, and overtime. Experience supporting IT infrastructure and information systems at enterprise level. Strong communication, collaboration, problem‑solving skills, and ability to work independently. Seniority Level Entry level Employment Type Full‑time Job Function Other, Information Technology and Management Industry IT Services and IT Consulting Salary range: $33 – $46 per hour. Equal Opportunity Employment CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law. #J-18808-Ljbffr
