Account Director

Join to apply for the Account Director role at Mohawk Medbuy Corporation Mohawk Medbuy Corporation (MMC) is a national, not‑for‑profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value‑driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in‑hospital support, warehousing/logistics, technology, procure‑to‑pay and accounts payable. MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and economic wellbeing – and fosters the participation of Indigenous businesses. Based in Burlington, ON, MMC operates regional hubs in Toronto, Thunder Bay, Kingston, Brantford and London as well as a hub and distribution centre in Oakville. We are currently recruiting for a full‑time Account Director to support our Account Management team. This position is a hybrid role working Monday to Friday, 8:30am – 4:30pm in Kingston, Ontario . Position Overview Reporting to the Vice President, Account Management & Integrations, the Account Director (AD) is accountable for developing and maintaining customer satisfaction at their assigned hospital(s). This individual represents the comprehensive MMC service offering and collaborates with MMC service leaders, ensuring performance expectations are met. Key Responsibilities Develop and manage the business relationship between MMC and the hospital(s) Be conversant in all MMC services and performance expectations, as well as in hospital operations and priorities Serve as the critical point of contact with the hospital for all MMC‑specific priorities, opportunities, challenges and escalations Build and maintain productive relationships with hospital customers, internal MMC partners and other stakeholders; manage key communications to ensure a consistent approach as the liaison between hospital stakeholders and MMC service leaders Identify and assess opportunities for new and/or expanded delivery of MMC services Meet with hospital senior leadership on a regular basis to provide key business/service updates and ensure MMC alignment to their business priorities Meet with MMC services leaders to provide updates as required Develop effective and efficient processes to identify, elevate and manage issues through to resolution Participate in member committee meetings (e.g., PESC, Leadership Forums) on a regular basis and/or as required Work effectively with MMC service leaders to align on priorities and execution, ensuring services are delivered, issues and opportunities are addressed Manage member‑specific sourcing plans with oversight on overdue initiatives and challenges at a member and program level; follow up and manage expectations Obtain annual procurement plan approvals and liaise between members and MMC on progress Act as the subject‑matter expert on hospital signing‑authority policy and key contacts Key point person for hospital capital plans and initiative intake Be responsible for change management and subsequent communication between MMC and hospitals Serve as internal liaison at MMC for any cross‑functional priorities at assigned hospitals Facilitate QBRs with cross‑functional updates and topics Oversee member board schedule and act as liaison for initiatives resulting in contracts that require board approval Qualifications and Skills Post‑secondary degree in a related discipline 6 – 8 years of account management or customer relationship management experience Knowledge of procurement strategies and BPSPD Strong interpersonal skills to build and maintain collaborative relationships with all levels of management, customers, peers, suppliers and staff Analytical skills with the ability to analyze data sets using various systems to identify trends and make recommendations Demonstrated ability to balance customer needs while working within business constraints Strong organizational skills and the ability to manage multiple projects Ability to make independent decisions and initiate action Demonstrated skills in planning, negotiation, evaluation and implementation processes Strong business acumen and leadership skills Presentation and communication skills Responsive, solutions‑oriented, resourceful Knowledge of the healthcare system, and medical products/services an asset Public sector procurement experience and broad supply‑chain experience an asset Experience working in a matrixed organization, a shared service or outsourcer an asset Travel Ability to travel to MMC offices if required and to allocated portfolio of member hospitals frequently As a condition of employment, you are required to submit proof of full COVID‑19 vaccination to Human Resources. MMC is a Healthcare of Ontario Pension Plan (HOOPP) employer offering a comprehensive benefits package and flexible remote work options. The targeted hiring range for this role is $110,729 – $129,777, dependent on experience. This posting is for an existing vacancy. Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce. Mohawk Medbuy does not use artificial intelligence to screen, assess or select applicants. We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). Seniority level Director Employment type Full‑time Job function Supply Chain, Business Development, and Strategy/Planning Industries Hospitals and Health Care; Non‑profit Organizations #J-18808-Ljbffr