Manager, KYC Compliance

Manager, KYC Compliance – Royal Bank of Canada Location: Toronto, Montreal, Vancouver or Calgary. What is this opportunity? As Manager, KYC Compliance, you will act as the national market compliance ‘center of expertise’ and support RVPs across the bank. You will be accountable for ongoing KYC operational soundness, risk mitigation strategies, gap management plans, monitoring and reporting to key stakeholders. Responsibilities will also include implementing new national initiatives and activities. What will you do? Champion national office change management and promote innovative ideas to improve KYC onboarding processes. Provide expertise on client onboarding account opening documentation requirements for offshore/onshore legal, trust, and complex structures. Use feedback and data to continually enhance end-to-end service effectiveness. Monitor and support achievement of Service Partner Agreements by ensuring accuracy of applications and documentation. Coach the team and take ownership of client queries applying “client first” principles. Set and reinforce standards around client communication (e‑mail, phone, in‑person). Provide coaching and support to all stakeholders in partnership with RVP/VP. Perform national complex operations and risk compliance functions, ensuring processes and controls protect shareholder interests (KYC reviews, account opening, fraud prevention, AML). Develop, execute and support action plans from control testing reviews and internal audit findings. What do you need to succeed? Must have: Bilingual French and English OR Bilingual Mandarin and English, spoken and written. A minimum of 5 years industry experience. Strong operational background and ability to work and communicate with senior leadership across platforms. Strong expertise with bank applications, Microsoft Office (Excel, Word, Outlook). Strong understanding of operations, compliance and AML policies and procedures. Anti‑Money Laundering (AML or CAM) certification or currently enrolled. Nice to have: Post‑secondary education and related work experience in risk and compliance. Ability to grasp issues at a strategic level, network and operate within diverse, multi‑functional team environments to create a more effective outcome. What’s in it for you? A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Job Skills Audit compliance Critical thinking Data gathering & analysis Decision making Industry knowledge Internal controls Interpersonal relationship management Product services Risk management Strategic thinking Additional Job Details Address: Royal Bank Plaza, 200 Bay St, Toronto City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: Personal & Commercial Banking Job Type: Regular Pay Type: Salaried Posted Date: Application Deadline: Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr