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Director, Executive Digital Experience, Scotiabank
1 month ago
Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. With a focus on senior leadership (SVP+) and their support staff, the Director, Executive Digital Experience will play a key role in supporting the use and adoption of technology including mobile, collaboration and productivity tools, and enhancing the customer experience using technology. The incumbent leads dedicated teams with overall accountability for all technology requirements and support for senior executive leadership ("Executive"), Tangerine technology field support and BNS device support for Board of Directors. In addition to technology field support, the Director will also have accountability for ensuring the day‑to‑day AV needs in employee collaboration spaces are delivered at the highest level. This includes the deployment of new AV technology solutions, and support for live events and webcasts hosted by senior leadership. Is this role right for you? Ensuring day‑to‑day technology deskside support is completed with a high level of efficiency and professionalism for the Bank’s senior leadership and Tangerine employees, including executive and board meetings, leveraging the Bank’s formal incident management processes. Supporting Scotiabank Executives and Tangerine employees with the adoption of mobility, collaboration, and productivity tools, through education and training on the benefits of technology and its application within the organization. Improving the overall awareness and usage of technology applications across the Bank by understanding Executive use cases and adapting technology capabilities to fulfill expectations. Ensuring reliability of technology for Executives and Tangerine employees by understanding pain points and driving improvements with internal infrastructure teams and external vendors. Managing the execution of Board of Directors related support requests, including device provisioning, user security controls and technology standards, associated with access to Board material. Consistently delivering a high‑level customer experience in Scotiabank event spaces and employee collaboration rooms, by maintaining a center of AV expertise. Supporting and managing audio visual technologies and services in accordance with Enterprise Incident Management and Change processes, aligned to the Bank’s technology standards and strategic direction. Ensuring the execution and delivery of technology initiatives and projects related to Employee Digital Experience. Providing management and leadership support for Executive Digital Experience team members, offering daily coaching and guidance, setting achievable goals, aiding development plans, and monitoring performance. Do you have the skills that will enable you to succeed in this role? Must hold a relevant and recognized degree or proven IT experience with an emphasis on incident management, Executive end‑user support, and Audio Visual services. Must have 10 to 15 years of IT and/or business industry work experience, including at least 3 years managing teams specialized in end‑user support and AV services/deployments. Must have expertise in very complex business and technical processes and their implications across the enterprise. Must have expertise in project management disciplines/protocols. Must possess excellent written and verbal communication skills to interact successfully with Executives. What’s in it for you? Diversity, Equity, Inclusion & Allyship – an inclusive culture with employee resource groups spanning diverse identities. Accessibility and Workplace Accommodations – commitment to an accessible environment. Upskilling through online courses, cross‑functional development opportunities, and tuition assistance. Competitive Rewards program including bonus, flexible vacation, personal and sick days, and benefits starting day one. Community Engagement opportunities such as hackathons, contests, cooking events, and more. Location(s): Canada: Ontario: Toronto Scotiabank is a leading bank in the Americas, guided by the purpose "for every future". We help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. #J-18808-Ljbffr
