Information Officer

3 weeks ago


Edmonton, Alberta, Canada Ehub Global Inc Full time
:

An Information Officer is primarily responsible for providing courteous, timely and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.

-Ensure client's understanding of requirements and information, to empower the client to achieve their objective, if possible.

-Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct. Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.

-Log client contacts in ServiceNow for statistical and reporting purposes.

-Due to the ever-changing environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment.


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