AI-Enhanced Escalation Engineer

A leading tech contractor is seeking an Escalation Engineer to provide AI-enhanced customer support. You will analyze complex technical issues and utilize generative AI for problem-solving. This role demands strong lateral thinking and self-unblocking skills in a fast-paced environment. Located in North or South America is required, along with a minimum of 3...

1 week ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. MongoDB Technical Services’ Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine deep product knowledge and expertise across multiple domains, polished technical...

A dynamic AI company is seeking a Platform Engineer to build and scale their AI engine. This role requires collaboration with backend and ML engineers to maintain cloud infrastructure, manage CI/CD pipelines, and enhance operational efficiency. Ideal candidates will have extensive experience in software engineering, Kubernetes, and infrastructure as code....

Escalation Engineer, Trilogy (Remote) - $60,000/year USD 23 hours ago Be among the first 25 applicants This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr Customer support is buckling under rising complexity and soaring expectations....

EnCharge AI is a leader in advanced AI hardware and software systems for edge-to-cloud computing. EnCharge's robust and scalable next-generation in-memory computing technology provides orders-of-magnitude higher compute efficiency and density compared to today's best-in-class solutions. The high-performance architecture is coupled with seamless software...

Escalation Engineer, Trilogy (Remote) - $60,000/year USD Be among the first 25 applicants. This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr Customer expectations continue to rise while the support industry wrestles with mounting...

EnCharge AI is a leader in advanced AI hardware and software systems for edge-to-cloud computing. EnCharge’s robust and scalable next-generation in-memory computing technology provides orders-of-magnitude higher compute efficiency and density compared to today’s best-in-class solutions. The high-performance architecture is coupled with seamless software...

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. MongoDB Technical Services’ Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine deep product knowledge and expertise across multiple...

A cutting-edge AI technology company in Canada is seeking an experienced AI Research Engineer to optimize deep learning models for edge AI platforms. The successful candidate will work on model compression, quantization strategies, and inference techniques. A Master's or Ph.D. in a relevant field and strong expertise in deep learning and model optimization...

At Lumenalta, we partner with forward‑thinking organizations to build technology solutions that scale, delight users, and accelerate business growth. Our global teams bring curiosity, commitment, and technical excellence to every project. We value transparency, autonomy, and impact—empowering every team member to do their best work. We’re seeking...