Health Policy Administrator

Health Policy Administrator Location: In-Office - Burnaby, BC Compensation: Base Salary Range: $42,500 - $52,000 per year. The posted range reflects the base salary for this position only. In addition to base salary, this role is eligible for a year-end discretionary bonus based on performance and business results. TruStone is looking to hire a Health Policy Administrator to join our TruStone Health team The Health Policy Administrator will play a crucial role in ensuring the smooth operation of our administrative processes. This position requires strong customer service skills, proficiency in data entry, and the ability to manage various administrative tasks efficiently. The Health Policy Administrator will maintain records, provide excellent support to staff and clients, and ensure all office procedures are followed and reports to the Travel Insurance Product Manager. About us TruStone Financial Inc. (TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships. We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment products by independent, contracted and licensed insurance advisors. With an emphasis on training, marketing, and technology, TSF is continually innovating to provide the highest level of service possible for our advisors. TSF is proud to cultivate and sustain long lasting relationships with our advisors, employees, and suppliers. TruStone Health is the travel and health insurance division of TruStone Financial Inc. Why pursue this opportunity Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Hone your skills - this is an opportunity that allows for you to grow your technical, and functional skills. What you'll be working on Monitor and respond to emails in a timely manner, ensuring all inquiries are addressed appropriately. Prioritize and categorize emails for efficient handling, escalating issues when necessary. Provide exceptional customer service to clients and agents, addressing inquiries and concerns promptly. Perform data entry tasks accurately into computerized systems. Maintain client records and ensure confidentiality is upheld at all times. Utilize Excel for document creation, communication, and collaboration. Handle incoming phone calls with professionalism and proper phone etiquette. Support the team with various administrative tasks as needed to enhance efficiency. Other duties as assigned What we're looking for you to have 1+ years of work experience in an office/administrative setting. 1+ years of work experience in an insurance industry setting. Intermediate knowledge of the Microsoft Office suite of products (Outlook, Excel, Word, etc.) Ability to think critically, problem solve, and communicate effectively Excellent organizational, time management and prioritization skills, including the ability to multi-task with competing priorities and attention to detail.accuracy Excellent understanding of business professionalism and the ability to work effectively under pressure within a fast-paced team environment Customer focus, service orientation Ability to work independently and as a collaborative team member Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Beyond the salary For regular full-time positions, TruStone offers a comprehensive total rewards package that includes: Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Get to know us TruStone is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. TruStone welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .