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RE Services Manager, West

4 weeks ago

Burnaby, Canada Rogers Communications Full time

RE Services Manager, West Join to apply for the RE Services Manager, West role at Rogers Communications . We are committed to connecting Canadians through unique partnerships, our world‑class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team with a genuine passion for making positive impacts on customers and the communities where we live and work. Manager, Real Estate Services - British Columbia Reporting to the Sr. Manager, Real Estate Services, the Manager is accountable for the end‑to‑end management of the Facility Management (FM) portion of the outsourcing arrangement for assigned sites. The responsibilities include measuring performance against financial targets and service level agreements (SLAs), ensuring tenant communication and satisfaction, and delivering consistent, high‑quality service. What You'll Be Doing Provide oversight and relationship role for Rogers in the assigned sites – oversee BGIS execution of FM SOW in and out of scope Act as the primary liaison for building issues for assigned sites between Rogers and the Business Units; manage ongoing communication with all stakeholders about performance satisfaction, emergencies, and escalations Ensure service provider's objectives align with Rogers CRE objectives for the assigned sites Meet regionally as defined in the service agreement Conduct monthly/quarterly/annual operations reviews for the region with the appropriate CRE and BGIS team, formally documenting and reviewing FM operations and financial activities including FM KPI's Hold weekly one‑on‑ones with BGIS counterpart to discuss challenges or roadblocks Support Rogers Project Management team in project planning, delivery and execution for the region Support Rogers Client Relations and Strategy team to meet CRE and business unit objectives – regional primary point of contact with Rogers BU stakeholders Support the CRE and BGIS team to ensure that the Business Continuity Plan (BCP) is effective and tested for potential demand Support the tenant request process in the region initiated through the Facilities Service Centre (outside the GMAX outsourcing agreement) Support the Performance Management team with respect to performance enhancements and performance of SLA's for the region Support the Environmental and Sustainability team ensuring FHA / fire & life safety compliance for areas not outsourced and oversight of BGIS where it is outsourced Handle recoverable insurance costs – process with BGIS and Rogers finance / risk / insurance for assigned sites Advise/consult for annual OPEX and CAPEX budgets as required for assigned sites Review and submit for approval and implement any FM related contract change orders for the assigned sites Advocate BGIS cost‑saving initiatives for assigned sites Mentor and guide direct reports toward shared goals What You'll Bring BOMA Designation RPA or FMA preferred Minimum 7‑10 years of experience in Facilities or Property Management Excellent written and oral communication skills Analytical and problem‑solving/troubleshooting skills Sound understanding of Electrical & Mechanical systems essential Very proficient in MS Office suite and SharePoint Excellent interpersonal and relationship‑building skills Solid organizational skills with attention to detail and flexibility to achieve results in a changing environment Good work ethic, able to work both independently and with teams Valid driver's license required to use a company fleet vehicle Travel requirement – 40% within British Columbia. To protect our people, brand, and assets, a pre‑employment background check will be conducted. All candidates must clear a criminal background check; a credit check and driver's abstract may also be required depending on the role. Schedule: Full time. Shift: Day. Work Location: Rogers Tower 1067 West Cordova Street (7854), Vancouver, BC. At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core. We work with candidates experiencing a disability throughout the recruitment process to ensure they have what they need to perform. If you have questions, please visit the Recruitment Process FAQ . #J-18808-Ljbffr