Intermediate operations engineer

Overview Collaborating with our Engineering Manager, our Intermediate Operations Engineer will support and optimize .NET, React, NodeJS, and microservices applications to ensure high availability and performance. The role includes monitoring Azure environments, troubleshooting issues, automating processes, and improving system reliability while working closely with development teams and participating in release readiness and on‑call support. Responsibilities Provide Level 2 / Level 3 operational support for .NET, React, NodeJS, JavaScript, and microservices‑based applications ensuring high availability and performance. Monitor and maintain Microsoft Azure clusters, troubleshoot issues, and optimize cloud resources. Apply New Relic and Azure Data Explorer (ADX) to monitor and analyze application performance. Perform root cause analysis and resolve incidents promptly to minimize downtime. Develop and maintain SQL queries for data analysis and operational tasks. Demonstrate a proactive approach to identifying problems, create and enhance automation scripts to streamline processes and reduce manual effort. Collaborate with development and infrastructure teams for smooth deployments and operational readiness. Monitor production environment, track important performance indicators, and develop strategies to improve efficiency. Maintain the reliability of system with accurate monitoring and alerts with well‑defined service level objectives as per Application Criticality Framework. Participate in system design consulting, platform management, and release readiness. Facilitate technical incident investigations, manage communication while triaging complex issues. Mentor junior team members and promote standard processes in operational support. Ability to use GitHub CoPilot / M365 CoPilot to enhance productivity and efficiency. Address area‑level risks, provide and implement mitigation plan. Provide primary operational support for multiple large, distributed software applications. Work with business clients and internal and external teams to debug or resolve application issues. Flexible to provide rotational On‑call support as required. Required Qualifications Bachelor’s degree in Computer Science or other technical, scientific field. 5+ years experience in Operations Engineering or Technical Application Support. Strong knowledge of .NET, React, NodeJS, JavaScript, and Microservices architecture. Hands‑on experience with Microsoft Azure services and cluster management for microservices hosted on AKS. Proficiency in SQL and scripting languages (PowerShell, Shell, Python). Familiarity with ITIL processes, SNOW, JIRA, and ticketing workflows. Experience with scheduling (CA, CA WLA), SQL queries, stored procedure review, shell/PowerShell/Unix scripting, Windows batch scripting, Windows Task Scheduler, and monitoring tools like New Relic, Moogsoft, and Azure Data Explorer (ADX). Excellent problem‑solving skills and proactive approach to system reliability. Preferred Qualifications Previous success in technical engineering or application support as L2/L3. Experience with CI/CD tools (Jenkins, Azure DevOps) and release management. Knowledge of containerization (Docker, Kubernetes). Experience with Z/OS Connect for mainframe‑API integration; skilled in API management platforms (APIM) and API testing tools (Bruno, Postman, Insomnia) for REST/GraphQL validation. Exposure to Agile methodologies and ITIL practices. Experience in financial services or large‑scale enterprise environments. Benefits Hybrid work model. C$83,400.00 – C$133,400.00 CAD base salary (varies by region). Comprehensive medical, dental, mental health, vision, disability, life, and voluntary insurance plans. Generous paid leave program: statutory holidays, vacation, personal days, sickness, and parental leave. Employee Assistance Programme and financial education resources. Group five‑year incentive bonus program. Harbour Community: co‑ownership and wellness initiatives. Location Waterloo, Ontario – Hybrid. Salary Range $83,400.00 CAD – $133,400.00 CAD. Variations apply by market and location. EEO Statement Manulife is an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other status protected by law. French EEO Statement Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, d’origine ethnique, de la citoyenneté, de la religion, de l’orientation sexuelle, de l’identité de genre, de l’expression de genre, de l’âge, du statut matrimonial, des compétences ou de tout autre motif protégé par la loi applicable. #J-18808-Ljbffr