Lead Promotions Ambassador

WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada’s most‑visited museum and a top‑10 cultural institution in North America. ROM builds and shares global collections, inspires learning, and fosters community engagement. With over 18 million artworks, cultural objects and natural history specimens showcased in more than 40 galleries, ROM creates a space where art, culture and nature intersect, connecting people and communities to the past, present and shared future. WHO WE NEED The Lead Promotions Ambassador serves as a ROM ambassador, interfacing with the public and delivering content both onsite and offsite. This role actively promotes and engages potential visitors with ROM’s collections and special exhibitions, encouraging visitation and membership. The Lead Promotions Ambassador delivers guided experiences to Promotions, Tourism and Group Sales clients and ROM Members, providing a welcoming experience for visitors of all ages. Additionally, this role supervises other Promotions Ambassadors to ensure successful execution and a positive experience for the audience. HOW YOU WILL MAKE AN IMPACT Energetically execute and deliver onsite and offsite promotional experiences, speaking knowledgeably about the Museum’s key exhibitions and programs. Deliver engaging, scripted guided experiences, including guided tours and scavenger hunts, for visitors of all ages. Set up and take down signage, activity stations, promotional booths and other required materials. Supervise a team of Promotions Ambassadors, ensuring high‑quality service and successful event execution. Perform administrative tasks, including research and script editing. WHAT YOU BRING Completion of between one (1) and two (2) years of post‑secondary training/education in marketing, education or a museum‑related discipline. Minimum of one (1) year of experience working as a Brand Ambassador or Field Representative, including previous supervisory experience. Minimum of one (1) year of experience as a tour guide, educator or in a similar role, with demonstrated ability to lead hour‑long guided tours. Demonstrated experience in storytelling and delivering engaging presentations. Experience includes presenting to diverse audiences, delivering educational content, and engaging visitors in a meaningful way. Effective team leader; energetic, dynamic, and outgoing. Ability to motivate a team. Excellent interpersonal, customer service, conflict resolution and problem‑solving skills. Professional appearance and ability to work independently and in a team. Must be available evenings, in addition to mornings and afternoons on weekends. Available to attend off‑site events in Toronto and the GTA. Bilingualism in French and English is an asset. WHAT WE OFFER Free ROM membership for permanent full‑time and part‑time staff, plus discounts to over 200 attractions through Attractions Ontario. And more SALARY & TERMS OF EMPLOYMENT START DATE: January 2026 OPEN DATE: December 8 2025 STATUS: Part‑time, contract EMPLOYEE GROUP: OPSEU EXPECTED COMPENSATION: $26.60 – $34.41 hourly SCHEDULE: Up to 24 hours weekly PROBATIONARY PERIOD: 420 hours or six (6) months LOCATION: Toronto, ON (onsite) INTERVIEW PROCESS Initial conversation: 30‑minute virtual conversation with a Recruiter to discuss interest in the role and how you can make an impact. First‑round interview: 1‑hour in‑person interview with the Hiring Manager and HR team. Focus on skills and how they align with ROM’s needs. WARRANTY TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY ROM embraces diversity and encourages applications from racialised persons, Indigenous peoples, persons with disabilities, 2SLGBTQI+ individuals and others. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment. Applicants with disabilities are welcomed and accommodated throughout the selection process. #J-18808-Ljbffr