Customer Success Associate
2 weeks ago
GameStrat is one of the fastest-growing tech startups and the market leader in instant video replay software for sports and tactical training. Founded by former University of Ottawa football players, it began as a tool to give their team a competitive edge and quickly evolved into the go-to solution for football, hockey, lacrosse, and defense and law enforcement environments. Now trusted by over 1,000 teams and organizations across North America, GameStrat is known for its speed, reliability, and ease of use, helping coaches and tactical units make smarter decisions in real-time. Job Description We’re looking for somebody who is passionate about sports and wants to join one of the fastest growing startups in Ottawa. GameStrat has emerged as a blue-chip company in the sports coaching software industry, combining innovative and easy to use technology to help coaches win more games. We’re looking for a Customer Success Associate who loves solving problems and who doesn’t shy away from stressful and high pressure situations. As part of the GameStrat Customer Success & Support Team, our goal is to always be available and solve problems for our customers when they need it most (during their seasons and on game days). Your main responsibilities would be handling customer onboarding, managing renewals in the off season, and most importantly be available for in season and game day support. Specifically on game days, you would have to answer and make phone calls on Thursday nights, Friday nights and Saturdays during the football season, and also reply to emails and chats from our users, ultimately making sure that each team is prepared to run GameStrat smoothly on game days. You will become an expert in operating and supporting GameStrat products. In your cover letter, tell us why you want to work in a startup environment at GameStrat and also a memorable football moment in your lifetime. Cover letter can be emailed to Also answer in your cover letter if you are comfortable with working irregular hours as well as being available to take and make phone calls on Thursday, Friday and Saturday nights during the fall football season (mid August - Mid December) between 4pm - 12am ET. *Eligibility to travel within Canada and to the U.S. is a job requirement. Qualifications Comfort in a fast-paced, entrepreneurial, start-up environment A genuine interest in helping coaches use and leverage technology in sports Detail oriented, positive minded, strategic thinker and strong work ethic Calm under pressure and stressful situations Comfortable and confident with speaking on the phone a lot Eager to learn and grow with a "do not take no for an answer" mentality Seniority Level Entry level Employment Type Full-time Job Function Management and Manufacturing Industries Software Development Get notified about new Customer Success Associate jobs in Ottawa, Ontario, Canada . #J-18808-Ljbffr
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Customer Success Associate
2 weeks ago
Ottawa, Canada GameStrat Full timeGameStrat is one of the fastest-growing tech startups and the market leader in instant video replay software for sports and tactical training. Founded by former University of Ottawa football players, it began as a tool to give their team a competitive edge and quickly evolved into the go-to solution for football, hockey, lacrosse, and defense and law...
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Customer Success Associate
2 weeks ago
Ottawa, Canada GameStrat Full timeGameStrat is one of the fastest-growing tech startups and the market leader in instant video replay software for sports and tactical training. Founded by former University of Ottawa football players, it began as a tool to give their team a competitive edge and quickly evolved into the go-to solution for football, hockey, lacrosse, and defense and law...
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Customer Success Associate
3 days ago
Ottawa, Canada Assent Compliance Full timePosition Summary Customer Success Associate (CSA) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering...
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Customer Success Associate
2 weeks ago
Ottawa, Canada Assent Compliance Full timePosition SummaryCustomer Success Associate (CSA) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering...
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Customer Success Associate
1 week ago
Ottawa, Canada Assent Compliance Full timePosition SummaryCustomer Success Associate (CSA) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering...
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Customer Success Associate
2 weeks ago
Ottawa, Canada Assent Full timeAssent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while...
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Customer Success Associate
3 weeks ago
Ottawa, Canada Assent Full timeAssent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while...
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Customer Success Associate
3 weeks ago
Ottawa, Canada Assent Full timeAssent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while...
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Customer Success Associate
1 week ago
Ottawa, ON KK G, Canada Trellis Full time $120,000 - $360,000 per yearCustomer Success AssociateLocation: Ottawa, ONCompany: Trellis )About TrellisTrellis is an AI-driven agentic commerce platform that helps brands and agencies grow profitably on Amazon, Walmart, and other marketplaces. We use advanced automation and intelligent agents to optimize advertising, pricing, and promotions — transforming how e-commerce businesses...
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Customer Success Associate
2 weeks ago
Ottawa, Canada Gamestrat Full timeGameStrat is one of the fastest-growing tech startups and the market leader in instant video replay software for sports and tactical training. Founded by former University of Ottawa football players, it began as a tool to give their team a competitive edge and quickly evolved into the go-to solution for football, hockey, lacrosse, and defense and law...
