Supervisor Operations, Air Medical Transport

Supervisor Operations, Air Medical Transport (AMTS) Join to apply for the Supervisor Operations, Air Medical Transport (AMTS) role at Medavie Position Type : Permanent Closing Date : Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few. There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions. Nature and Scope Reporting to Operations, the Air Medical Transport Supervisor is responsible for managing AMTS staff and systems to ensure the delivery of safe and efficient operations that meets or exceeds customer and patient expectations. Duties include organizing and leading mission logistics, base, and FBO processes, supporting the AMTS team, working with the air and ground carriers to ensure safety and efficiency, implementing changes to improve service levels, liaising with partners such as the Medical Communications Center, NSH/C3, Airport Authorities, and ground operations. Fundamental management skills required include demonstrated leadership, planning, organizing, directing, and motivating staff. This supervisory position takes direction from and acts in close collaboration with the Operations leadership team. The AMTS Supervisor also works in close collaboration with AMTS staff, Medical Communications Center Patient Flow staff, and the staff of the air carriers. They are expected to positively communicate company philosophy and policy so that there is shared realization of the company’s goals in the program. As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace. Duties and Responsibilities Support and oversee the day-to-day operations of the Air Medical Transport (AMTS) Program, which may include overseeing logistical base activities, safety and operational pursuits, and the safe and efficient completion of missions. Liaison with Health and Wellness as well as a champion for psychological health and safety initiatives. Provide operations duty coverage, which includes problem solving, guidance and operational decision making as well as collaboration with medical control for assisting medical decisions, and air carriers, for aviation decision support. Collaborate with the Medical Director if applicable and LifeFlight Leadership Team to resolve operational issues. Utilize quality control information (e.g., equipment audits, occurrence reports, mission feedback) to follow up and improve program processes. Oversee the staffing (scheduling) of the AMTS Team. Ensure adequate communications with staff through equipment and supply updates, as well as provide safety, operational, and corporate updates and information on any other mission critical issues. Solicit feedback and suggestions from staff regarding daily operations especially those affecting patient care. Act as a resource for staff regarding operational and safety issues. Coordinate logistics (AMTS pilots, airports, requesting agency) and participate in outreach activities as needed. Participate and provide leadership on projects within the organization, as necessary. Ensure that all concerns and issues of an OHS nature are managed to promote and ensure a proactive environment of managing safety in the workplace. Audit the currency of and adherence to operational and safety policies and safe work procedures. Travel to perform site visits within the province as required. In collaboration with the Operations leadership, participate in the ongoing development of replacement strategies and acquisition of capital equipment and supplies. Oversee all aspects of AMTS materials management including preventative maintenance, repair, supply ordering, inventory, auditing, and documentation. Conduct supply inventory audits to ensure operational stocks are maintained and properly secured, and equipment is clean and serviceable. In cooperation with procurement personnel, prepare purchase orders for equipment and supplies, verify deliveries, and recommend payment of invoices. Develop and manage the AMTS staff, while possessing an aptitude for working with staff by assisting them to achieve the organization’s goals. Encourage and provide the components that will ensure employees reach their potential for self‑motivation. Under the direction of the Manager, ensure all administrative tasks for the organization are completed. This may include business cases, accreditation documentation, and contract requirement documentation. Encourage semi‑autonomous work groups and actively lead or participate on various committees. Conduct effective group meetings (including staff and safety) and lead staff by example. Ensure required operational training is identified, coordinated, and facilitated for all AMTS care teams in conjunction with the IPP Division. Fosters and educates others on the just culture philosophy. Assist the IPP division in the organization of aviation safety educational requirements for AMTS staff as well as support all educational initiatives. Participate in the orientation of new employees to the program. Ensure the operational orientation is completed. Facilitate communication between the EHS Medical Communication Centre, medical partners, air carriers, and EHS LifeFlight. Represent EHS/EMC on external public committees, including special events management, and presentations if required. Provide leadership to all EMC staff while on duty. Participate in the selection process for the operations staff. Actively develop and coach staff – reinforce developmental initiatives in collaboration with the human resources department and other development staff and/or committees. Manage conflict and effectively solve problems in a timely manner. Manage employee and labor issues within a confidential capacity. Strive to rectify and address any issues or questions pertaining to the Collective Agreement in an appropriate and timely manner. Conduct performance appraisal yearly for the evaluation and development of employees based on all aspects of their performance. Assess and evaluates probationary employees. Provide uninterrupted and accurate payroll reporting of all employees in supervisory authority. Act as management liaison on behalf of employee concerns and questions with the EMC Support office. In collaboration with the Manager and Human Resources, administer discipline to the AMTS staff when appropriate, ensuring coaching and correction of performance problems are implemented timely and appropriately following the Just Culture philosophy. Ensure all AMTS customer service inquiries – internal/external complaints are managed in an efficient and timely manner. Conduct customer satisfaction surveys. Play an active role in maintaining the accreditation of the AMTS program. Participate in quality management monitoring which includes communication logistics and documentation, quality control/audits, and mission feedback review. Collaborate with representatives of the Clinical Risk and IPP departments to identify and improve on issues that have potential or actual impact on the operations of the program and develop strategies for improvement. Work in collaboration with the Risk Management and Occupational Health and Safety Staff to promote a safe working environment by identifying and resolving potential risk issues. Participate in the development and annual review of all operational policies and procedures. Participate in the ongoing maintenance and continuous development of the Quality Assurance Program. Qualifications and Requirements Education & Experience : Minimum 5 years’ experience as a Registered Nurse, Paramedic, or equivalent experience. Registered, or eligible to be registered, with the appropriate provincial professional organization. Minimum 3 years’ experience in a pre-hospital environment is an asset. Experience in an Air Medical environment is an asset but not required. A proven track record as a leader with the ability to work independently, as well as within a team environment. Experience in the conducting of case reviews and investigations is an asset. Knowledge & Skills Excellent written, oral and presentation skills are required. Able to exercise independent judgment and problem solving with discretion. Solid managerial/supervisory experience and formal business training and/or university diploma or degree is an asset. Displays an overall aptitude for negotiation and dispute resolution skills, leads team members by example and practices good time management. Exercises a significant degree of discretion in the decision‑making process. Ability to motivate and lead staff in a dynamic environment. Possesses the ability to work independently and within a team environment. Possesses strong interpersonal skills. Knowledge of healthcare management, information technology, finance, and human resources practices. Extensive understanding of EMS operations. Proficient in the use of computers and information systems, including Microsoft Office applications. Physical Requirements The employee will spend various periods of sitting, standing, walking, crouching, lifting, and/or carrying light objects. The employee must maintain one position for long periods of time, such as sitting at meetings or a desk setting. Employees will be reading data or inputting data, report writing, operating a word processor, computer, calculator, and talking on the telephone. Will use and be exposed to general office equipment such as fax, photocopier, printer, and personal computer. Exposure to occasional hazardous environments, inclement weather, and on-call work. Occasional exposure to moderate noise levels. Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous peoples, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self‑identify. #J-18808-Ljbffr