Specialist, Front Store Operations

Location 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop – it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians. Specialist, Front Store Operations Overview Reporting directly to the Director, Front Store Operations, the incumbent liaises, collaborates, and coordinates between various Central Office departments to support the Stores and the Field Resources on the execution of scheduling, workload planning and in‑store processes. The incumbent coordinates programs to be implemented and executed at Store level, including the development of operational considerations and communications. Primary Responsibilities What You’ll Do Supports in organizing and testing end‑user application to ensure WFM system is fully functional. Develops and updates reports to support management and field resources to drive performance. Partners in the development and delivery of all WFM software training materials including written documents and e‑learning solutions to ensure all training materials and supporting documents are effective, accurate and facilitate quality learning sessions. Support training initiatives to drive overall performance. Leads by example, ensures work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices. This includes maintaining and validating labour standards. Develops rollout schedules and timelines and identifies change management issues to implement the national deployment of the WFM application to stores successfully and seamlessly. Partners in building long‑term maintenance plans for WFM application to ensure potential upgrades are implemented and avoid system downtime. Creates and provides presentations and training to corporate users as required. Assists with various Division and Enterprise projects by providing operational input in regard to store‑facing program/initiative development, implementation, and sustainment from a labour process and planning perspective. Supports projects by providing operational input and creates communication plans to provide operational direction for stores and ensures uniformity and adherence to corporate policies and standards. Assist with developing content for the bi‑weekly Operations Meeting from an operational perspective and where necessary provide additional operational content for various communications. Required to ensure the weekly workload planning is managed from a practical operational perspective understanding all Central Office departmental needs and addressing potential conflicts and priorities at weekly meetings, including managing updating the Store Calendar with details on upcoming promotions, purchasing, and receiving. Writes communications for the stores as required to provide accurate and current information to the stores in a timely manner. Supports the development of documents, operating standards, F.A.Q.’s, NSC required documents and necessary communications to the stores to ensure adequate system information is provided and updated. Supports Field Resources with respect to questions and requests, including identifying areas that may require solution management, and providing potential solutions. Monitors store performance to identify, develop and implement any solutions to improve front store efficiencies and productivity. Works with other functional areas in National Operations to improve efficiencies and productivity of day‑to‑day store operations. Other duties and projects as assigned. What You’ll Need Skills and Abilities Requires the ability to identify and improve work processes. Requires an ability to apply concepts and theories to improve functions or units. Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty. Provides solutions by using imaginative approaches where constructive thinking and innovation are required. Utilizes decision‑making skills to achieve specific organizational objectives with consideration given to their impact on other work groups. Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles. Provides advice about operations in a specialized or technical area. Communicates with clarity, verbally and in one‑on‑one or group situations, or over the telephone. Communicates well in writing by composing clear documents; facility with editing and/or proofreading is required. Expert knowledge of WFM application. Computer skills to produce reports, documents and presentations. Knowledge of several software packages, spreadsheets and database and system maintenance. Draws on a number of known options to solve problems and to develop improvements. Knowledge of store processes including store operating, merchandising, POP standards, inventory management, business and accounting systems. Strong computer skills especially Word, Excel, and PowerPoint. Education Post‑secondary education equivalent to a university degree in Business, Merchandising or equivalent. Experience Greater than three years, but less than or equal to five years of computer and systems or equivalent experience. Why Work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co‑workers, customers and community. How You’ll Succeed At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today. Employment Type Full time Type of Role Regular Seniority Level Mid‑Senior level Job Function Sales and Business Development Retail EEO and Accommodation Statement Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. 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