Director of Sales Operations

4 days ago

Canada Superside Full time

Superside is seeking a Director, Sales Operations & Data Analytics to join our world-class Revenue Operations team, specializing in sales operations. You will be responsible for maximizing sales efficiency and productivity by combining the ownership of critical sales processes, tools, and enablement with the design, governance, and delivery of actionable insights from the entire sales data ecosystem. The goal is to ensure the sales organization operates with maximum efficiency and that strategic decisions are always grounded in rigorous, accurate data. What You'll Do Partner with Sales and GTM leadership to design and execute scalable go-to-market strategies. Own the annual and quarterly sales planning process: territory design, capacity modeling, quota planning, and resource allocation. Act as a strategic advisor to the Sales Leadership with performance insights and decision-support. Performance Management & Forecasting Be the ultimate owner of sales data quality, integrity, and consistency across all revenue systems. Ensure accurate, reliable data is the foundation for all reporting. Design, build, and maintain the executive-level sales performance dashboards and standardized reporting suite (KPIs, pipeline health, forecasting). Conduct deep-dive analysis (e.g., funnel conversion analysis, win/loss rates by segment, sales cycle speed) to proactively identify root causes of operational bottlenecks. Process Optimization & Enablement Design, document, and optimize critical sales processes (lead handoff, opportunity stages, renewals, handovers, etc.). Partner with Enablement to ensure process adherence and adoption across the team. Identify bottlenecks and friction in the sales funnel and continuously optimize conversion rates. Systems & Tools Partner with GTM Systems team to architect and optimize sales tech stack (e.g., Salesforce, Apollo, Clari, etc.). Collaborate with RevOps, Data and Product team to ensure system reliability, data integrity, and integration. Evaluate and onboard tools that enhance rep productivity and data-driven decision-making. Cross-Functional Collaboration Align closely with Marketing Ops, Customer Success Ops, and Finance to ensure smooth lead flow, accurate reporting, and seamless customer lifecycle transitions. Partner with Product and Engineering to support product-led sales initiatives and feedback loops. What You'll Need to Succeed 8+ years of experience in Sales Operations, Revenue Operations, or GTM Strategy, in a scaling SaaS company, with at least 2 years in a leadership role. Proven experience supporting a scaling B2B SaaS business, ideally across multiple geographies and segments. Expertise in SQL for complex data querying and manipulation. Fluency in a major BI Platform (e.g., Tableau, Looker) for visualization and data modeling. Advanced proficiency in the Salesforce/CRM data model and configuration. Exceptional project management and change management capabilities. Proven ability to lead and influence cross-functional teams (Sales, Finance, Marketing) and present complex data findings to executive leadership. Experience building and leading a high-performing Sales Ops team is preferred. #J-18808-Ljbffr

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