Concierge Security Engineer 2

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the **Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60** lists, and we recently took home the **2024 CRN Products of the Year** award. We’re proud to be named a **Leader** in the **IDC MarketScape** for Worldwide Managed Detection and Response Services and earning a **Customers' Choice** distinction from **Gartner Peer Insights**. Our **Aurora Platform** also received **CRN’s Products of the Year** award in the inaugural **Security Operations Platform** category. Join a company that’s not only leading, but also shaping, the future of security operations.Our mission is simple: End Cyber Risk. We’re looking for a Concierge Security Engineer 2 to be part of making this/that happen.**About the Role:**The Concierge Security Engineer 2 (CSE2) is a key member of the Concierge Security Team that delivers world-class Arctic Wolf security services. The CSE2 supports the technical relationship with their assigned customers and leverages their skills and expertise to fulfill key responsibilities.As a Concierge Security Engineer 2, you will:* Create and maintain an outstanding partnership with customers;* Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources;* Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed.* Proactively interact and communicate with internal and external stakeholders.The CSE2 role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successful CSE2 possesses strong technical aptitude and an ability to communicate, educate, and share information effectively with non-technical people.**Who You Are:**You thrive in fast-paced environments and have a positive can-do attitude. You are a critical thinker that continually learns and can navigate uncertainty. You enjoy working with customers and in a team, are an excellent communicator, and are able to easily interact with a variety of people, personalities and technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do Your experience could look like:* 1-5 years of experience in a hands-on security role with a good knowledge of security architecture* Degree or diploma in a relevant field, or certifications and experience equivalent* Strong partnering and relationship building skills in a professional context* Strong communication skills, both written and verbal* Strong analytical and problem-solving skillsAdditional skills and experience: * Security testing and forensics tools* Malware analysis* Scripting/Coding experience* Incident response* Authentication and identity management* Risk management, assessment and common compliance frameworks* Penetration testing and attack simulation**About Arctic Wolf**Our ValuesArctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity .We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.All wolves receive compelling compensation and benefits packages, including:* Equity for all employees* Flexible time off and paid volunteer days* RRSP and 401k match* Training and career development programs* Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services* Robust Employee Assistance Program (EAP) with mental health services* Fertility support and paid parental leaveArctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing Requirements* Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).* Background checks are required for this position.* This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at and asking to speak to Recruiting, or by emailing #J-18808-Ljbffr