Team Assistant, Bilingual, Full-time, Intake, Labelle, Pembroke, Cornwall

1 week ago

Cornwall, Canada Home and Community Care Support Services Full time
CARE AND BE CARED FOR - THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.

As a Bilingual Team Assistant , you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience - you will have the opportunity to play a lead role in providing connected, accessible, patient-centred care - and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

Reporting to the Manager, Home and Community Care, the Team Assistant assists Care Coordination staff with operational functions providing administrative and clerical support within an assigned team

Primary Responsibilities:

The Team Assistant provides information and referrals and demonstrates a high level of client service to the Ontario Health atHome Champlain staff, families, service providers and the general public ensuring that they feel heard, understood and confident of follow-up.

Receives and initiates incoming and outgoing telephone calls Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required. Maintains an efficient, current and secure CHRIS client record, in accordance with established guidelines including:completing entry of all required information (ie scanning and data entry) documenting all actions taken in the client file ensuring file availability when required by Care Coordinators assigning new and transferred client files to the appropriate Care Coordinator uploading documents to CHRIS library accessing the client information system for information as required processing files for all discharges Listens to and documents in client file, Care Coordinators' voice mail and, in accordance with established guidelines, takes and relays messages, refers calls, and arranges for decreases in services and collection of equipment. Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines. Updates client files by entering information which corresponds to standardized pathways or as per Care Coordinator direction Liaises with staff, care providers, clients and pharmacies regarding confirmation of dates, deliveries, discrepancies and delays of supplies, increases, decreases and discharges in service and takes appropriate clerical action, in accordance with established guidelines. Books routine client home visit appointments and client/family conferences, prepares agenda, and reserves meeting rooms, as directed by Care Coordinators Arranges client transportation by taxi or ambulance, in accordance with established guidelines and as authorized by Care Coordinators Maintains team in/out schedule Assists with projects or initiatives related to job responsibilities, participates in orientation and committees, and performs other related duties, as requested by their Manager.

Team/Department: Intake

Hours of work: Rotational, 7 days a week, 8:30am-8:00pm

FTE: 1.0

Starting Salary: $26.253/hr

Affiliation: CUPE

Reporting to: Manager Patient Services

Office Location: Labelle, Pembroke, Cornwall

What must you have?

High school graduation diploma plus, Successful completion 1 year Community College diploma in either Office Administration, Business, Health Administration or equivalent program Minimum 18 months previous experience in similar customer service or related position in the health, social or business administration fields.

What would give you the edge?

Demonstrated knowledge of office procedures including filing and record maintenance and operation of telephone systems and office equipment Demonstrated proficiency in the use of a variety of computer software applications including e-mail and the internet Demonstrated ability to work with a number of stakeholders including staff, service providers, clients and caregivers Strong oral and written communication skills Demonstrated high level of initiative, discretion and sound judgment Flexible and adaptable with effective problem solving skills Strong multi-tasking and prioritization skills with a demonstrated ability to perform efficiently in a fast paced environment with attention to detail Self-directed with the ability to work effectively both independently and as part of a team Effective interpersonal skills demonstrating tact and diplomacy Effective client service skills in establishing and maintaining effective working relationships with others Fluency in English and French is required.

Hours of Work

Rotational, 7 days a week, 8:30am-8:00pm

We offer flexible work options, this position will have a hybrid model of work with a combination of in-office and telework.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

Attractive comprehensive compensation packages and benefits​ Valuable development opportunities​ Membership in a world class defined benefit pension plan​ Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you're interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ontario Health atHome has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

  • Team Assistant, Bilingual, Full-Time, Intake, Labelle, Pembroke, Cornwall

    2 days ago

    Cornwall, Canada Ontario Health atHome Full time

    Job DescriptionCARE AND BE CARED FOR – THIS IS YOUR HOMEAre you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.As a Bilingual Team Assistant, you will provide...

  • Team Assistant, Casual, Intake: Cornwall, Labelle, Pembroke

    6 days ago

    Cornwall, Canada Home and Community Care Support Services Full time

    Job Description Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place. As a Team Assistant , you will provide support for the assigned team in their...

  • Technician - Cornwall Volkswagen

    4 weeks ago

    Cornwall, Canada Cornwall Centre VW Full time

    Come join our** Volkswagen Cornwall** team under **Mark Motors Group.** We are focused on exceptional customer service and on developing our teams to be the best in the market. Join us **Why join our team?** - Competitive straight time hourly wage - Monthly performance bonus based on individual productivity and efficiency. - Yearly boot allowance - Ongoing...

  • Lot Attendant

    3 weeks ago

    Cornwall, Canada Cornwall Centre VW Full time

    We are looking for a lot attendant to join our Cornwall Centre VW-Mark Motors Group team; Responsibilities include: - Assist in keeping the lot and wash bay clean and organized - Assist in organizing the lot - Unwrapping new arrival vehicles - Shoveling snow, placing salt in entrances for clients, and keeping company cars clear of snow during the winter...

  • Business Office Manager

    3 weeks ago

    Cornwall, Canada Cornwall Centre VW Full time

    We are looking to hire a Finance and Insurance associate for our Cornwall Centre VW dealership Main responsibilities are; - Complete all legal paperwork involved in vehicle transaction - Arranges for financing and offers aftermarket products such as extended warranty - Works with delivery to ensure all organized before customer receives their car - Work...

  • Customer Service Representative

    3 weeks ago

    Cornwall, Canada City of Cornwall Full time

    Our Recreation department is seeking a part time Bilingual Customer Service Representative, Recreation for the Cornwall Aquatic Centre and the Benson Centre. The main responsibility of the role is to greet and assist all visitors in a polite and professional manner, which also includes answering all incoming calls. This will include selling tickets,...

  • Psw Full Time Sb Cornwall

    3 weeks ago

    Cornwall, Canada Southbridge Care Homes Full time

    **Home**:Southbridge Cornwall (new long-term care home) **Location**:Cornwall, Ontario **Position**:Personal Support Worker (PSW) - Permanent, Full Time - Multiple Lines Available **Day (6am-2pm), Evening (2pm-10pm), or Night (10pm-6am) Shifts Available. Assigned one shift. 2 week rotational schedule** Southbridge Care Homes is looking to add a caring,...

  • Full Time Csr

    4 days ago

    Cornwall, Canada Laura Secord Full time

    **Job Summary** **Indulge in a Sweet Career Opportunity!** **_Laura Secord_** **,** Canada's Premier Chocolatier is currently seeking outgoing Customer Service Representatives for our store at Cornwall Square, Cornwall, Ontario. Dynamic, energetic, strong customer service skills, and career minded, are a few of the qualities that will make you a hit with...

  • Lot Attendant

    3 weeks ago

    Cornwall, Canada Cornwall Centre VW Full time

    We are looking for a lot attendant to join our Cornwall Centre VW-Mark Motors Group team; Responsibilities include: - Assist in keeping the lot and wash bay clean and organized - Assist in organizing the lot - Unwrapping new arrival vehicles - Shoveling snow, placing salt in entrances for clients, and keeping company cars clear of snow during the winter...

  • Head Coach

    2 weeks ago

    Cornwall, Canada Cornwall Sealions Swim Team Full time

    The Cornwall Sea Lions Swim Club exists to deliver skills and training in competitive swimming to support the pursuit of individual excellence. Our current program consists of a pre-competitive portion that strives to provide youth with the fundamentals of swimming and an introduction to the fun of competitive swimming; and a competitive portion, focused on...

  • Cornwall Conservation Outreach Officer

    3 days ago

    Cornwall, Canada Cornwall Trust for Nature Conservation Ltd. Full time

    Cornwall Wildlife Trust is a pioneering conservation charity dedicated to protecting and preserving the rich natural heritage of Cornwall. We are seeking a highly motivated and organized individual to join our fundraising team as a Membership Recruiter.As a key member of our team, you will play a pivotal role in securing new members for the trust by engaging...

  • Homemaker- Full Time, Permanent, Cornwall

    3 weeks ago

    Cornwall, Canada Carefor Health & Community Services Full time

    **Job Summary**: The Homemaker provides homemaker services to individuals and families in the home within the framework of Carefor policies, procedures, standards and quality & rick management. Collaborates with the Program Coordinator to meet the needs of individuals and attain an optimal level of independence in the home environment. **Primary...

  • Support Staff

    2 weeks ago

    Cornwall, Canada Sani-Sol Inc. Full time

    Sani-Sol is a leading distributor of commercial cleaning supplies and equipment. We service the greater Ottawa-Gatineau area, with 5 locations (Ottawa West & East, Cornwall, Pembroke, and Kingston). We are currently looking to bring on a new member at our Cornwall location. As a supporting member of the team, you will be expected to: - Assist in customer...

  • Full-time Storekeeper

    3 weeks ago

    Cornwall, Canada St. Joseph's Continuing Care Centre Full time

    If you are passionate about teamwork and connecting with others, SJCCC is where you want to be. We are seeking a full-time Storekeeper to join our team! We offer a competitive salary range between $23.97-25.71, HOOPP Pension plan, access to our Employee Assistance Program (EAP), and career development opportunities. **Job Summary**: Responsible for...

  • Retail Associate

    3 days ago

    Cornwall, Canada The Oz Store (Cornwall, Ontario) Full time

    CORNWALL location of the Oz Store. This is a starting position and remuneration begins at $17.85 per hour, with regular pay increases (every year). - enjoy dealing with the public in a fast-paced environment - have a license and clean driving record - have a high school diploma - be able to function within a team setting - be knowledgeable and passionate...

  • Bilingual Customer Service Representative

    3 weeks ago

    Cornwall, Canada MINIMAX EXPRESS TRANSPORTATION Full time

    Minimax Express is a Cornwall based trucking company with five terminals in Ontario and Quebec. We are family owned and been in business for over 30 years. We are seeking out a full time customer service representative in our Cornwall office. **Responsibilities** - Interact with other terminals to address customer needs - Liason with operations to ensure...

  • Accounting Coordinator

    4 weeks ago

    Cornwall, Canada Demolition Plus Full time

    **Demolition Plus** is a family-owned and operated demolition and environmental services company. We take immense pride in the company we’ve built. With over 50 years of hard work behind us, we look forward to a bright and productive future. **We are seeking an Accounting Coordinator to join our team!** **RESPONSIBILITIES** - Excellent verbal and written...

  • Bus Operator

    4 weeks ago

    Cornwall, Canada City of Cornwall Full time

    **Bus Operator** **Who we are** Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there...

  • Bus Operator

    11 hours ago

    Cornwall, Canada City of Cornwall Full time

    **Bus Operator** **Who we are** Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there...

  • Full Time Parts Assistant

    3 weeks ago

    Cornwall, Canada Trailcon Leasing Inc Full time

    Trailcon Leasing is looking for a **Parts Assistant **at our **Cornwall, ON **location. We’re complex human beings, but at work, we’re a team of transportation technology leaders, 24/7 problem solvers and technicians who get the job done right. **_Why Should You Work for Us_**_?_ - Comprehensive Benefits 100% company paid (Medical, Dental, Vision,...