Franchise Owner

Your Independent Grocer focuses on delivering a great employee and customer experience throughout the store by exceeding customer expectations in departments including Produce, Meat, Deli, Bakery, Grocery, and Dairy.

We are looking for a leader who knows how to motivate, engage and develop their people while is passionate about merchandise and programs execution who also looks for effective and innovative ways to serve the community.

As the future Franchisee you will receive superior support by a network of innovative and responsive District Managers and Customer Experience Specialists who will assist you to grow your business. You will oversee all the operational functions of your business which includes but is not limited to setting targets, achieving goals, managing costs, recruiting, inspiring, coaching, training, and above all providing superior customer satisfaction.

What you’ll do:

As the Franchisee, you’ll ensures your business fosters a positive employee environment, operates efficiently and achieves maximum profitably, all while building the brand reputation, within your community. You will also share in our overall goals of:

• increased sales performance by focusing on employee and customer obsession of We Love Food, adopting creative merchandising, advertising and suggestive selling strategies
• on cost by continuously seeking ways to become more productive and efficient
• Care of Each other: proactively making your business the best by building a strong employee team and focus on community involvement
• and motivating your in-store team by building positive employee relations
• with Community partners to foster a positive relationship while establishing a strong community presence
• with your Department Teams to plan, develop and execute in-store programs and events
• and exceeding financial performance budgets/targets particularly in Sales, Shrink, Labour, and Controllable Expenses as well as, operational metrics including NPS and Inventory Management
• building relationships with Customers, Employees, District Managers, Store Support, Specialists, and Vendors
• to all concerns, queries or complaints from customers or employees, reacting with urgency
• solving day-to-day operational issues as they arise
• to Operational Store Standard Guidelines
• to and maintain compliance with all Legislative and legal requirements

What you’ll Need:

• Strong "entrepreneurial" flair with an emphasis on growing the business and long-term planning.
• Strong leadership skills demonstrated by your integrity, passion, and authenticity
• People-focused with an emphasis on development and coaching for high performance
• Community-focus with the demonstrated ability to build and cultivate long lasting relationships with local community groups.
• Demonstrated financial acumen with the ability to understand and interpret Profit and Loss Statement, and the ability to drive and deliver consistently outstanding financial results vs budgets/targets
• Solid merchandising and marketing knowledge with the ability to execute programs to drive sales and gross profit.
• Required proficiency in Fresh and Dry Operations, inventory control, cash office operations, Microsoft Office and SAP
• Ability to maintain composure and decision quality under pressure while achieving results

Our Commitment

We are committed to creating a diverse and inclusive workplace. If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

Contact Information

If you are interested in this opportunity and feel that you possess the necessary requirements, please submit your resume to