Service Solutions Delivery Manager

2 weeks ago

Markham, Canada oilandgas.org.uk Full time

Driving Infinite Possibilities Within A Diversified, Global Organization

As a Service Solutions Delivery Manager here at Honeywell, you will be responsible for leading and managing the design, engineering, configuration, implementation, commissioning, ongoing support/maintenance and upgrades of all Honeywell Operational Technology (OT) Software, Enterprise Applications and Connected Offerings delivered into the Service business throughout Region. This will include strengthening our OT/Connected Service solutions knowledge and capability to ensure the people & skillsets are in place to promote, deliver & maintain more connected, operational critical solutions to our customers, ensuring alignment & consistency with global standards & guidelines. The role will also be required to provide pre-sales support, assisting in the costing of new opportunities and customer negotiation to support new growth, and signing off on the operational & delivery strategy.

You will report directly to our North Americas Service Solutions Leader and you'll work out of our Markham, ON location on a remote work schedule.

You will ensure the alignment, adherence & standardisation of Honeywell's OT & Connected Service solutions to ensure we can execute effectively for our customers, demonstrate value, reduce our risk, cycle times, variation, and cost to deliver/service. This will also include identifying areas where we can streamline operations by utilising digital deployment tools and central/global deployment services. The Service Solutions Operations team will also be responsible to ensure adherence of the Global ICT & Cybersecurity products and standards, in line with the HBS Buildings global ICT & cybersecurity offering portfolio.

KEY RESPONSIBILITIES

  • You are the focal for Operational Technology (OT)/Enterprise Applications/Connected Services throughout the Region, managing the solution specialist resources to lead the improvement & increase in capabilities in both delivery and service execution.
  • You will work with the local leadership teams to identify capability gaps, and actively hire additional resources to support the correct sale, design, engineering, implementation and support of HBS' OT, Enterprise Applications & Connected Services
  • Contribute to the design, engineering, configuration, implementation, commissioning, support/maintenance and upgrades of Honeywell's OT, Connected Services and Enterprise Software Applications (EBI, DVM, EM, OBS, Forge, Pulse, Vector etc.) in the service LOB.
  • Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with Honeywell's OT, Connected Services and Enterprise Software Applications.
  • Possess a strong understanding and knowledge of all industry standards and protocols (BACnet, Modbus, OPC, SNMP, APIs etc) and how these protocols are used to ingest and share data from Honeywell and 3rd party technologies/applications with Honeywell's OT/ Enterprise Applications and Connected Services.
  • Be the Region's focal point and subject matter expert (SME) for Honeywell OT, Enterprise Application and Connected Services.
  • Ensure the global alignment, adherence and standardisation of the design, install, service and upgrades of Honeywell OT and Enterprise Applications with respect to the ICT and Cybersecurity services and technology selection of hardware / software.
  • You will work in collaboration with all relevant stakeholders to drive knowledge and understanding of HBS' OT, Enterprise Applications & Connected Service solutions to our existing customer base and new customer portfolio.
  • You will ensure only suitable qualified resources are undertaking the delivery and upgrade of HBS' OT, Enterprise Applications & Connected Service solutions to the global standards and practices, enabling HBS to deliver consistently for its customers globally.


BENEFITS OF WORKING FOR HONEYWELL
  • Benefits - Medical, Vision, Dental, Mental Health
  • Paid Vacation
  • Retirement Benefits (as per regional policy)
  • Career Growth
  • Professional Development.


YOU MUST HAVE
  • Bachelor's degree in Software Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics Engineering
  • Minimum 5 Years Experience in the design, implementation and maintenance of Honeywell OT, Enterprise Applications and Connected Services
  • Must be willing to travel across the country based on projects and requires a valid full drivers license.
  • Demonstrated ability in leading and working in collaboration with cross functional teams
  • Strong understanding of OT, Enterprise Applications and Connected Services (EBI, DVM, Energy Manager, Forge, cloud analytics platform, OBS, Pulse, Vector etc.)
  • Strong understanding of industry standard communications protocols (BACnet, Modbus, OPC, SNMP, API)
  • Knowledge of ICT/Cybersecurity fundamentals
  • Intermediate to Advanced computer skills
  • Fundamental knowledge of 3rd party IoT technologies and software applications
  • Fundamental knowledge of HVAC, Security, CCTV, Fire etc.
  • Demonstrated experience in organising and directing work activities according to priorities, and to meet deadlines involving multiple systems projects and vendors.
  • Excellent analytical and problem solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environment.


WE VALUE
  • Diploma of Project Management
  • Understanding of building technologies and application (BMS, Security, CCTV, Fire etc.)
  • Essential - Proven track record in a project engineering capacity involved in the design and delivery of technology based projects
  • Previous exposure to a site base, construction environment
  • Exposure to Sales bid process
  • Involvement in Design and Construct Projects
  • Experience with agile or iterative development methodologies to assist in the planning and/or delivery of application development projects.
  • Experience delivering projects following the Software Development Life Cycle (SDLC) model.
  • Sound change management skills to lead change and acceptance within the workforce by proactively and creatively taking action to achieve goals.


Additional Information

  • JOB ID: HRD233512
  • Category: Customer Experience
  • Relocation Tier: Not Applicable
  • Security Clearance:
  • Aviation Authority (FAA for US):
  • Band: 03
  • Referral Bonus: 1500
  • Requisition Type: Standard Requisition
  • US Citizenship:
  • FLSA Statement:
  • FLSA CODE: Exempt
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