Client Success Supervisor at Jonas Software
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In this leadership role, you'll manage the operations of Client Success Managers, fostering an environment focused on proactive client retention and engagement. Responsibilities also include monitoring team performance metrics, handling escalations, and overseeing the accounts receivable process. Your 2+ years of experience in client-facing roles will shine as you support your team in achieving success.
Key Responsibilities:
• Lead Client Success Managers and facilitate 1:1 coaching sessions
• Manage performance reviews, goal setting, and team development
• Monitor client attrition and identify trends for improvement
• Oversee accounts receivable collections and support the AR team
• Collaborate with Sales for coordinated retention efforts
Requirements:
• 2+ years leading a client-focused team in SaaS
• Strong problem-solving and communication skills
• Familiarity with Salesforce and operational processes
• Ability to manage multiple priorities in a fast-paced setting
• Positive attitude and commitment to team leadership
Leverage your leadership and client success expertise to contribute to Jonas Software’s mission of exceptional customer service and innovative solutions.
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