Information Officer and Lead Information Officer

Location: Grande Prairie and Peace River, AB Company: Government of Alberta Information Officer and Lead Information Officer Job Information Job Title: Information Officer and Lead Information OfficerJob Requisition ID: 78498Ministry: Forestry and ParksLocation: Grand Prairie & Peace River - Saskatoon Island Provincial Park, Young’s Point Provincial Park, Moonshine Lake Provincial Park, and Historic Dunvegan Provincial ParkFull or Part-Time: Full-TimeHours of Work: 40 hours per weekPermanent/Temporary: Temporary – Wage, SeasonalScope: Open CompetitionClosing Date: Open Until Suitable Candidate FoundClassification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3) Salary:Administrative Support 2 (AS2) based on 40 hours per week: $23.79 - $26.76 per hourAdministrative Support 3 (AS3) based on 40 hours per week $23.28 - $29.46 per hour In addition to regular wages, regular Wage employees receive 11.6% in lieu of benefits and vacation leave:• 5.6 percent of regular wage earnings instead of paid holidays• 6 percent of regular wage earnings instead of annual vacation pay In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:• $3.25 per hour for weekends and holidays • $2.75 per hour for evenings Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations. For more information about the Ministry of Forestry and Parks, visit our website at: . The Grande Prairie and Peace River Districts are part of the North Region. The districts include Historic Dunvegan Provincial Park, O’Brien Provincial Park, Musreau Lake Provincial Recreation Area, Kleskun Hill Provincial Park, Young’s Point Provincial Park, and Saskatoon Island Provincial Park. The Grande Prairie and Peace River Districts are seeking motivated, courteous, and hardworking individuals with exceptional customer service skills to fill the Seasonal Information Officer and Lead Information Officer positions for the following parks: Saskatoon Island Provincial Park Young’s Point Provincial Park Moonshine Lake Provincial Park Historic Dunvegan Provincial Park To see the geographic map of the North Region, download the pdf here : alberta-parks-protected-areas-provincial-map. Information Officers (IOs) and Lead Information Officers (LIO) serve as the front-line government contact for public campground registration, queries and comments related to travel in – and recreational use of – Provincial Parks, Recreation Areas, Wildland Parks, Natural Areas, and surrounding areas. Their role is to create a positive experience for visitors by providing useful and timely information regarding park activities, rules and regulations, campground registration, and nearby amenities. The role focuses on exceptional front-line customer service in person, on the phone, and through email to assist visitors, support engagement, provide information, problem solve issues, and aid in the delivery of the SHOP reservation service for campgrounds. NOTE: These positions work full-time in the campground registration booth or store. The Lead Information Officer role focuses on higher level administrative and leadership tasks, scheduling, staff training, visitor concern management, on-site troubleshooting, retail inventory management, cash reconciliation, and reporting. We are currently looking to hire: 8 Information Officers (AS2) 1 Lead Information Officer (AS3) As an Information Officer (AS2), duties and responsibilities include, but are not limited to : Visitor Services Operations Provide exceptional customer serviced as the first point of contact for day users and overnight campers – greet and welcome all visitors in a friendly, approachable, and professional manner. Understand SHOP.AlbertaParks.ca functions to educate the public on Alberta Parks Reservation System and utilize the ASPIRA software system to register campers, update visitor information, enter self-registration data, and process payments or refunds. Participate in all required visitor service operations which may include camper compliance, retail services, group unit counts, and public information sharing. Proficiency with ASPIRA software and functions to operate cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced. Retail sales of product and services which include firewood, concession items, ice, ice cream, and rentals (where applicable). Responsible for inventory management and control – restocking of merchandise, general tidying, and informing supervisor of any items that are low in stock. Support the Park Ranger program by actively providing accurate and timely key messaged and information to the public, as well as collecting and reporting visitor usage and interaction statistics (i.e. Trail usage, site conditions, emergency protocol support). Travel by foot or off-highway vehicle to rove campgrounds and day use areas to communicate and engage with a wide range of park users. Administrative Duties Review and reconcile revenue for daily cash-outs and accurately enter data into designated Excel workbooks. Record and organize statistics for public visitation and demographics when required. Respond to in-person and telephone/email requests for information on area amenities and recreational activities. Record necessary safety, accident, or wildlife occurrence information on reports and ensure they are delivered to the appropriate member of staff in a timely manner. Maintain lost and found records; tag and organize found items in an efficient manner. Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism, and travel opportunities and provide area orientation. Information Services Provide accurate, concise, and relevant information to park users regarding park facilities, services, activities, tours directives, policies, and regulations, as well as regional tourism information. Strong communication skills when working with visitors and coworkers, and an ability to interact in a friendly, informative, diplomatic, adaptable, and professional manner. Professionally receive, defuse, and manage all visitor concerns, complaints, emergencies and any other feedback. This includes referrals to other appropriate departments, as required including park rangers, maintenance, visitor services, and follow up on any action as required. Inform all visitors of pertinent information regarding interpretive programs and frequently liaise with visitor engagement staff to ensure information being given is accurate and up to date. Become a park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) to assist the public with current information. Identify and report any issues or concerns with the reservation system, tills, POS equipment, supplies, etc. in a timely manner to supervisor. Please click on this link to view the job description for Information Officer (AS2). As the Lead Information Officer (AS3), primary duties include assisting with performing AS2 duties in addition to some front-line administrative and supervisory tasks including : Coordinate day-to-day tasks of the IO team and ensure daily procedures are followed. Provide ongoing support to IOs through regular check‑ins, one-on-one training, and seasonal performance reviews – empower IOs to be independent in their roles by setting clear expectations and processes for decision-making. Reviewing and reconciling revenue by ensuring accurate data entry and creating bank deposits. Work with Supervisor to coordinate IO work schedules. Communicate effectively when working with visitors, staff, and coworkers in a friendly, informative, diplomatic, adaptable, and professional manner. Monitor and place orders for booth and store inventory (where applicable) to ensure the proper supplies are available prior to busy campground times. Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information regarding recreational activities, facilities, public safety issues, tourism and travel opportunities, and provide area orientation. Support the distribution of information‑based communications such as posters, brochures, and program advertisements throughout the park. Please click on this link to view the job description for Lead Information Officer (AS3). Qualifications Education and Experience required : Information Officer (Admin Support 2) High school diploma Preferred experience with point of sales machines, retail, cash handling, and/or customer service. Equivalency Directly related experience may be considered on the basis of one year of experience for one year of education. Lead Information Officer (Admin Support 3) High School Diploma and one year of related experience with supervisory or leadership experience and customer service experience. Equivalency Directly related experience or education considered on the basis of one year of experience for one year of education OR one year of education for one year of experience. Assets Familiarity with campground operations, campground etiquette and surrounding Park amenities. Experience with Shop.AlbertaParks.ca and/or AspiraOne. Experience in customer service, cash handling and/or administration. Well-developed interpersonal and communication skills. Independent problem‑solving and adaptability. Additional requirements to be successful in this role Strong written and verbal communication skills with an ability to clearly communicate with the public. Available to work weekend, evening, and holiday shifts during the season. Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher). Customer service, retail, and cash handling experience, and/or administrative experience. Current Standard First Aid and CPR Level "C"/AED Certificate. Valid Alberta Class 5 driver’s license or equivalent. Valid Driver's Abstract. Valid Defensive Driving certificate. Criminal Record Check. Valid Workplace Hazardous Materials Information System (WHMIS) certificate. Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to . Parks Information Officers and Lead Information Officers may encounter emotionally challenging situations, participate in conflict resolution, interact with irritated or difficult visitors or provide support during emergencies events or incidents. Applicants should be prepared to manage these circumstances with composure, sound judgment, and effective communication skills. Support resources are available through our employee assistance programs. Terms of Employment Fulfill seasonal contract (anticipated May 2026 start and early September 2026 end). These positions are based on a 40‑hr work week, dependent on operational needs. These positions will be required to work evenings, weekends and holidays throughout the duration of the summer as required. Access to reliable transportation to and from place of work is required. Adherence to Alberta Parks Uniform Policy. Those selected for an interview will need to supply three work related references including their most recent supervisor. Training will be provided to successful candidates. These positions may require some outdoor work in a variety of weather conditions. Shared rental staff housing may be available, dependent on Park location. Any initial costs associated with obtaining required documents/checks as noted will be the responsibility of the candidate. However, some reimbursements may occur. Interview travel expenses will not be reimbursed. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. Instructions for your Resume Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information . Indicate whether your work experience was casual, part-time or full-time. Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight‑hour shifts per week) . How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles , for more information. It is recommended applicants who have completed post‑secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ). It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Alba Ngjelo at . #J-18808-Ljbffr