Customer Success Manager
22 hours ago
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit Job Description : Please Note This is not an active job opening. We are currently collecting expressions of interest for future opportunities on our Customer Success team. If you’re passionate about helping customers and excited by the opportunity to join a high-growth, innovative company, we encourage you to submit your profile. We’ll reach out when a suitable role becomes available. In the Customer Success Manager role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers. Key Duties & Responsibilities As a Customer Success Manager, you will manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts. Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes. Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required. Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs. Ensure customers are set up for success and facilitate the renewal at the end of the subscription term. Analyze customer engagement levels to assess risk and execute action plans to progress account health. Manage customer escalations to resolution, leveraging cross-functional teams within the business. Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members. Qualifications & Experience 2-3 years of work experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service or Consulting. Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical. Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts. Strong time management skills, self-motivation, and the ability to work effectively as part of a team. Benefits 100% medical, dental and vision insurance, plus dependents Paid parental leave Life insurance Employee Assistance Program #J-18808-Ljbffr
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Manager, Customer Success
1 week ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
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Customer Success Manager
1 week ago
Vancouver, Canada Planview Incorporated Full timeOverview: Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the...
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Customer Success Manager
3 weeks ago
Vancouver, Canada BlueOptima Full timeCompany Description BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of...
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Customer Success Manager
2 weeks ago
Vancouver, Canada BlueOptima Full timeCompany Description BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of...
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Customer Success Manager
2 weeks ago
Vancouver, Canada BlueOptima Full timeCompany Description BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of...
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Customer Success Manager
15 hours ago
Vancouver, Canada Clio Full time-Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are...
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Customer Success Manager
23 hours ago
Vancouver, Canada BlueOptima Full timeJob DescriptionWe are looking for an enthusiastic, outgoing and internationally-minded Customer Success Manager with an interest in technology, to manage and own your book of business of high value complex accounts, building strong relationships with our strategic enterprise clients and who can excel in a fast-changing organisation. Prior B2B strategic...
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Customer Success Manager
2 weeks ago
Vancouver, Canada West X Business Solutions Full time**Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
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Customer Success Manager
22 hours ago
Vancouver, Canada BlueOptima Full timeCompany Description BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry‑leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of...
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Customer Success Manager
5 hours ago
Vancouver, British Columbia, Canada BlueOptima Full timeCompany Description BlueOptima's vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what...
