IT Field Services Technician

3 weeks ago

Greater Vancouver, Canada Apex Systems Full time

IT Field Services Technician


Apex Systems is a global IT services provider, and our staffing practice has an opening for a Field Services Technician with 3+ years experience in a similar role, a strong knowledge of level 2 and level 3 support skills, and the capability to support on premise, email, chat, phone support to place at our client a enterprise healthcare. We have personally qualified the requirement with the hiring manager.

Client: Enterprise Healthcare

Terms: Permanent Role

Location: Hybrid- travel to on site locations

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Please reference IT Field Services Technician

.

Responsibilities:

  • Travel to remote sites to perform routine maintenance, installations, and troubleshooting.
  • Provide onsite IT support at field locations by resolving technical issues related to hardware, software, and network systems.
  • Collaborate with the central IT team to implement IT related projects and initiatives pertaining to renovations, acquisitions and internet rollout, etc.
  • Ensure compliance with IT policies and procedures across all sites.
  • Assist in the management of IT assets, including deployment, tracking, and decommissioning.
  • Provide training and guidance to end-users on IT best practices and system usage.
  • Assist the ServiceDesk team with general ticketing inquiries by responding promptly to IT support tickets and providing timely solutions.
  • Document all actions and report on service performance metrics.
  • Coordinate with the Manager, IT Field & Vendor Services for effective and timely execution of projects and support issues.
  • Stay updated on new technology and suggest improvements to existing IT processes and infrastructure.


Key Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Minimum of 2 years of experience in an IT support role, preferably with experience in remote site support.
  • Strong knowledge of computer systems, networks, and various software applications.
  • Proficient in troubleshooting hardware and software issues.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and interpersonal skills.
  • Willingness to travel extensively to remote sites.
  • Valid driver’s license and functioning vehicle-

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