Enterprise Accessibility Customer Success Lead
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Help global enterprises embed inclusive research with Fable through executive relationships, accessibility practices, and sustained platform engagement.
As a Senior Enterprise Customer Success Manager, you will work with leaders across accessibility, design, product, UX, engineering, and research. Build executive sponsorship beyond one champion, lead business reviews, and demonstrate customer impact. Use feedback and usage patterns to inform product discussions and improve Customer Success processes.
Key Responsibilities:
- Build trusted relationships with senior enterprise stakeholders
- Lead business reviews and secure stakeholder commitments
- Develop customer advocates and accessibility outcome references
- Translate feedback and usage patterns into product input
- Improve Customer Success playbooks and engagement strategies
Requirements:
- Four-plus years in customer-facing SaaS or similar experience
- Three-plus years managing enterprise customer relationships
- Experience adapting AI tools to improve efficiency
- Proficiency with CRM and CS platforms such as HubSpot
- Applicants based in Greater Toronto areas within North American time zones
Use stakeholder leadership, accessibility learning, and customer advocacy to advance inclusive product development through Fable.
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