Senior Advisor, Product Line Management, Maintenance

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.

How You Will Contribute

• Serve as the expert portfolio advisor for complex maintenance, managed-service and resident-engineer opportunities.
• Create integrated offers and commercial approaches that connect technical support, spares, field support, resident expertise, managed operations and automation.
• Shape long-term portfolio competitiveness through customer insight, operating-model knowledge and rigorous recurring-revenue economics.

Key Responsibilities

• Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
• Build detailed P&Ls for complex service opportunities, integrating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
• Maintain an ongoing understanding of the portfolio-level P&L and its relevant financial KPIs; track performance, identify trends and variances, and provide analysis or reporting as needed.
• Connect opportunity-level financial decisions to the broader business outlook, including the effect on portfolio revenue, margin, mix, investment priorities and long-term profitability.
• Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
• Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
• Partner across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
• Support complex opportunities and RFx responses with clear positioning, defensible scope, commercial rationale and delivery alignment.
• Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.
• Develop and govern innovative commercial models involving term, coverage, consumption, service levels, risk, third-party content and cost-to-serve.
• Lead portfolio decisions on standard versus custom constructs, exclusions, transitions, renewals and scalable delivery models.
• Partner with GCC, NOC, field services, renewals, delivery and regional stakeholders to improve service performance and customer outcomes.
• Identify opportunities to attach maintenance and managed services to new products, installed-base transitions and strategic account plans.
• Mentor P3 and P4 PLMs and provide structured review for major quotes, business cases and portfolio changes.

Measures of Success

• Recurring revenue, gross margin, renewal performance and portfolio attach.
• Accuracy, quality and business usefulness of complex opportunity P&Ls and ongoing portfolio financial analysis.
• Improved standardization and commercial quality across complex recurring-service opportunities.
• Successful adoption of new maintenance and managed-service constructs.
• Clearer portfolio governance and fewer avoidable scope or cost-to-serve issues.

The Must Haves

• Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
• Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
• Deep understanding of maintenance, technical support, spares, managed operations and resident-engineer models.
• Strong command of recurring-revenue economics, P&L, pricing, risk and commercial terms.
• Deep experience driving customer-facing pre-sales, deal strategy and commercial activities in B2B technology.
• Demonstrated ability to build P&Ls for complex recurring-service opportunities and interpret the full Maintenance and Managed Services P&L, including relevant business drivers, trends and risks.
• Demonstrated leadershi