SAP Production Support Engineer
4 weeks ago
Job Title SAP Production Support Engineer Location Toronto Downtown ON (Onsite) Contract Length 6-12 Months Contract Industry Financial Services (Highly Preferred) Experience 4-6+ Years Job Summary We are seeking an experienced SAP Production Support Engineer with strong hands‑on expertise in SAP application support within business‑critical environments. The ideal candidate will have deep experience managing incident resolutions, performance issues, enhancements, and production stability for SAP modules, preferably within the financial services domain. This role requires excellent communication, analytical skills, and the ability to work collaboratively with cross‑functional business and technology teams in a fast‑paced environment. Key Responsibilities Provide L2/L3 SAP production support across relevant SAP modules (FI/CO, FI‑CA, MM, SD, BW, HCM, or others as applicable). Investigate and resolve daily operational issues, SAP job failures, performance bottlenecks, and data discrepancies. Monitor system health, batch jobs, interfaces, IDocs, and integrations with upstream/downstream applications. Ensure high availability and stability of SAP environments through proactive monitoring and preventive actions. Incident, Problem & Change Management Own end‑to‑end resolution of incidents, service requests, and root‑cause analysis for recurring issues. Work within ITIL‑based environments handling incident, problem, and change management processes. Coordinate with functional and technical teams for patch deployment, transports, and change releases. Enhancements & Continuous Improvements Identify improvement opportunities in workflows, configurations, integrations, and performance tuning. Support testing (Unit, SIT, UAT) for enhancements, patches, and system updates. Assist users with data updates, configuration changes, reporting fixes, and small enhancements. Stakeholder & Business Interaction Collaborate closely with business teams, project managers, QA, BASIS, ABAP, and infrastructure teams. Work directly with finance/business operations teams to understand critical processes (P2P, O2C, GL, AP/AR, reporting cycles). Communicate system impacts, timelines, and risks effectively with stakeholders. Required Skills & Experience Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. Experience supporting SAP applications in the banking or financial services industry is highly preferred. At least 4‑6 years of experience in SAP Production Support across one or more modules. Deep understanding of SAP workflow, configurations, interfaces, and functional processes. Strong knowledge of SAP FI/CO, FICA processes (highly preferred for financial domain). Hands‑on experience with monitoring tools (Solution Manager, CCMS, ALM), batch job monitoring (SM37), IDocs (WE02/WE05), RFCs, BAPIs, integrations, user/authorization issues; understanding of ABAP debugging is an added advantage. Nice‑to‑Have Skills Exposure to S/4HANA environments. Experience with cloud integrations (Azure/AWS). Knowledge of Jira, ServiceNow, or similar ticketing tools. Experience with automation for repetitive tasks. Senior Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industries Software Development #J-18808-Ljbffr
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