Support Engineer
Found in: Whatjobs CA C2 - 1 week ago
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at
Position: CoE Support Engineer
Qualifications: Experience providing customer support
Location: Calgary, Canada
Employment type: Full-time regular (flexible working options available)
Responsibilities:
As a CoE Support Engineer, your role will be to:
- Ensure the reliability and performance of client applications while addressing any potential technical issues.
- Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
- Collaborate effectively with our global R&D Solution team to manage issue escalations.
- Develop and recommend corrective measures for technical application issues identified in the field or in-house.
- Solve technical problems from end customers, application engineers, and engineering teams.
- Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.
Essential Qualifications:
- Bachelor’s degree in electrical engineering, Power Systems, Computer Science, or equivalent
- Manufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects.
- Technical expertise in HMI or SCADA troubleshooting.
- Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
- Experience with SQL Database querying and programming.
- Exceptional interpersonal skills and team-oriented mentality.
- Self-motivated, proactive, and customer-focused with a positive attitude.
- Ability to learn quickly and be inquisitive.
- Excellent written and oral communication skills.
- Comfortable working in a fast-paced, dynamic environment.
- Capability to interact effectively with people from diverse technical backgrounds.
- Availability for occasional travel to various customer sites regionally and worldwide.
Desirable Qualifications:
- Proficiency in VB.NET, C#, HTML5 coding
- Experience with Angular, JavaScript, C#, ASP.NET, and .NET CORE
- Familiarity with AVEVA products, especially System Platform, Historian, and InTouch
- Basic understanding of control systems and PLC
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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