Loss Prevention Supervisor

Loss Prevention Supervisor The Loss Prevention (LP) Supervisor is responsible for the direct supervision of area Loss Prevention personnel and programs. This role ensures the Area Loss Prevention plan is executed effectively, and that team members are trained, professional, and capable of delivering security programs in stores. The Supervisor monitors inventory loss and crime trends, ensures department and store shrink objectives are met, oversees investigations, and ensures appropriate incident response at area locations. Responsibilities Protect all company assets and reduce losses. Supervise Loss Prevention team, including scheduling, training, and performance management. Monitor inventory loss and crime trends; meet shrink targets, lead investigations, and ensure appropriate emergency response. Maintain effective liaison with public safety authorities, law enforcement, vendors, and other security professionals. Report issues that could adversely affect employee morale. Ensure compliance with licensing, regulatory requirements, and company policies. Oversee the use of physical security systems and ensure safe, legal, and ethical practices. Maintain accurate records, complete payroll and administrative tasks, and ensure documentation meets standards. Deliver approved training programs and support team development. Operate the prescribed store level Loss Prevention, security, and audit programs. Represent Loss Prevention in interdepartmental meetings and lead collaborative projects. Respond to after‑hours emergencies and attend select locations as required. Travel to company locations or industry events as needed. Carry communication tools, keys, access cards, and codes to attend and open select locations for emergencies. Qualifications Demonstrated interpersonal, conflict resolution, collaboration, and communication skills. Ability to stay calm and respond with good judgment in emergency situations. Commitment to confidentiality. Highly organized and able to adapt to shifting priorities. Strong supervisory and leadership skills with effective delegation and follow‑up. Conscientious in meeting schedules and deadlines. Strategic and critical thinking skills. Ability to assess, plan, and respond to crime trends and vulnerabilities. Proficient in Microsoft Office; BI tools experience is an asset. Willingness to assist others and pursue self‑development and training. Education & Knowledge Formal education in security operations, criminal justice, or a related field; or equivalent experience. Understanding of retail loss prevention practices, security systems, and applicable laws and regulations. Provincial security worker license and tactical training (depending on jurisdiction). Knowledge of rights and obligations for arrest and application of force. Preferred certifications: LPQ, CFI, or APP. Experience in coaching, conflict management, and structured interview techniques. Completion of London Drugs leadership and LP training programs or equivalents. First Aid certification. Intermediate computer skills (Windows, Office). Benefits Comprehensive medical, dental, prescription drug, and vision coverage for you and your family. Company‑matched RRSPs. Employee Discount Program. Post‑secondary Entrance Scholarships for you or your children. Community involvement opportunities. This is a full‑time position that requires the candidate to be available to work a flexible schedule Monday through Sunday, including evenings and weekends. This position requires a valid class 5 driver’s license as some travel will be required at times. London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We will provide accommodations during the recruitment process upon request. London Drugs DOES NOT use third‑party recruitment services. Apply Now #J-18808-Ljbffr