Sr. Project Manager

5 days ago

Canada Viral Nation Full time

Join to apply for the Sr. Project Manager (Marketing) role at Viral Nation . At Viral Nation, we specialize in building social‑first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest‑growing digital brands. Position Overview The Sr. Project Manager (PMO) drives operational rigor for ongoing agency workflows. This role focuses on backlog management, resource optimization, and adherence to SLAs. The Sr. Project Manager will be responsible for managing and enforcing the rhythm of the business and preset cadences with all departments and client services teams across the marketing agency. Responsibilities Monitor backlog and resource allocation across teams to ensure project delivery. Manage and lead agency operational cadence, including WBRs, MBRs, and QBRs. Ensure PMO x Marketing Agency Rhythm of Business (RoB) alignment. Optimize internal workflows to meet SLAs and reporting standards. Collaborate with Finance Analysts and the VP, International Operations for data reporting. Establish and manage weekly operational check‑ins with COEs and Finance to ensure progress against KPIs. Track SLA compliance on task delivery and ensure backlog completion adheres to reporting cadence. Implement tools and workflows to proactively flag operational risks (e.g., under‑utilization, missed deadlines). Lead post‑mortems on major projects to identify process improvements for resource optimization. Develop process playbooks to ensure PMO team members follow standardized workflows. Proactively identify and address process gaps, establishing new SOPs to improve cross‑functional collaboration and efficiency. Provide immediate support to senior leadership, handling ad‑hoc requests and administrative tasks to maintain operational flow. Translate client requirements and deal structures into actionable operational plans for internal teams. Facilitate clear communication and manage expectations with internal stakeholders. Coordinate internal resources and gather necessary materials for project initiatives as directed. Work cross‑functionally to gather information, align on objectives, and ensure effective project delivery. Support comprehensive training and mentorship to account managers, supervisors, and the strategy team. Analyze operational data to provide actionable insights and recommendations to leadership for continuous improvement. Develop and maintain dashboards to track key operational metrics such as team capacity, project velocity, and SLA adherence. Qualifications and Skills 5-8 years in project management or PMO roles. Strong understanding of backlog reporting and operational cadences. Experience managing cross‑departmental workflows and resourcing. Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non‑visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process. #J-18808-Ljbffr

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