Team Leader, Business Operations

Team Leader, Business Operations Join to apply for the Team Leader, Business Operations role at InsuranceWorks.ca Posted 3 days ago. Be among the first 25 applicants. AI-powered advice on this job and more exclusive features. This range is provided by InsuranceWorks.ca. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more. Base pay range CA$91,000.00/yr - CA$107,000.00/yr About the Role Agricorp is looking for a Team Leader, Business Operations to join the Operations team in the Program Delivery division. This role will lead and manage a diverse team of senior and intermediate-level professionals responsible for effective resolution of operational issues. The incumbent will plan and implement operational improvement initiatives, support the Operations Committee in providing effective operational governance, and collaborate across the organization to achieve AgroCorp’s business goals. In this role, you will: Lead or support senior team members to lead cross‑functional teams to manage and resolve escalated operational issues ensuring quality and consistency of business standards and mitigating risk. Lead or support team members to plan and implement operational change initiatives as directed by the Operations Committee, ensuring end‑to‑end risk mitigation. Manage monitoring, evaluation, and reporting progress on operational changes and issues, analyze reports to identify trends and provide recommendations to the Director, Operations. Monitor operational performance and identify improvements to reduce risk and customer impacts. Develop and maintain strong working relationships with direct reports and cross‑functional management to facilitate quality operational delivery. Solicit feedback and identify trends that indicate a need for changing standard operating procedures or creating new processes. Interpret internal and external customer feedback to identify opportunities for change and make recommendations. Facilitate team meetings to cascade business objectives and engage team members in continuous improvement. Develop contingency plans to manage volume fluctuations. Create a positive work environment by providing leadership and role‑modeling to team members and the department. Job status Permanent (posting for an existing vacancy) Work status Full‑time in office Location Must live in Ontario to perform this role Qualifications Post‑secondary degree in Business Administration, Finance or Economics or equivalent working experience. 7+ years’ related experience in business operations, issues management, implementing business change and operational improvements. Insurance, finance and/or agricultural industry experience required. Experience communicating to diverse stakeholders with influence and authority. Progressive responsibility and experience leading, coaching, and managing others. Public sector experience, an asset. CIP designation, an asset. Achieving Quality Results – Focuses on managing self to achieve high quality results consistent with the organization’s standards. Analytical Thinking – Interprets, links and analyzes information and situations by breaking them down into components and identifying patterns, connections and underlying issues. Client Focus – Provides service excellence to internal and external clients. Communication – Listens to others and communicates effectively, fostering open communication. Critical Judgment, Decision Making & Problem Solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk. Leading Teams – Leads and supports team performance toward excellent results. Planning & Organizing – Developing, implementing, evaluating and adjusting plans to reach goals, while ensuring the optimal use of resources. Teamwork & Collaboration – Works cooperatively within diverse teams, work groups and across the organization to achieve group and organizational objectives. Background Agricorp, an agency of the government of Ontario, delivers government programs that protect the livelihood of over 47,000 Ontario farmers. As a skilled professional, you respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience. Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year and have made over $8 billion in payments to farmers when they needed it most. Seniority level Mid‑Senior level Employment type Full‑time Job function General Business Industries Insurance #J-18808-Ljbffr