Account Services Customer Onboarding Specialist
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Customer onboarding and web services define this Account Services position with Newfold Digital, supporting Professional Website and Online Marketing Campaign customers remotely.
As an Account Services team member, you conduct customer interviews, manage accounts during onboarding, and review delivered products. You communicate through inbound and outbound calls and email while capturing detailed business information. You also support Web.com website updates and customer satisfaction.
Key Responsibilities:
- Conduct customer interviews for Professional Service products
- Manage account books throughout customer onboarding
- Capture accurate business information for websites and campaigns
- Make Web.com text and image changes
- Review final products and promote established services
Requirements:
- Customer-facing experience is required
- Excellent verbal and written communication skills
- Basic Excel, Word, and Outlook understanding
- Typing speed of 40 words per minute
- High school education or equivalent required
Bring customer communication, account management, and web services skills to Newfold Digital’s Account Services team supporting online businesses.
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