Senior Strategic Customer Success Manager
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Lead strategic customer success at Procurify through executive relationships, data-driven guidance, and expansion across a remote-first team in Canada. Manage complex customer landscapes while driving measurable outcomes and retention.
As a Senior Customer Success Manager, you will own a strategic book of business valued at $2M+. You will guide onboarding, integrations, platform configuration, and ongoing engagement. The position emphasizes customer advocacy, escalation management, cross-functional collaboration, and growth opportunities across procurement, AP automation, and spend management.
Key Responsibilities:
- Own and grow a strategic $2M+ customer book
- Build executive relationships supporting advocacy, adoption, and expansion
- Provide strategic guidance across onboarding and integrations
- Manage customer risks, escalations, and retention strategies
- Identify upsell opportunities and contribute to revenue growth
Requirements:
- 5+ years of Customer Success experience in SaaS
- Track record managing and growing high-value business
- Experience leading implementations, rollouts, and change management
- Strong communication, negotiation, and presentation skills
- Ability to influence executives and collaborate cross-functionally
Bring strategic customer success leadership, executive influence, and expansion expertise to Procurify’s customer-focused procurement platform.
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