Head of IT

2 weeks ago

Toronto, Ontario, Canada Europ Assistance Canada Full time

Head of IT

Europ Assistance Canada, part of Generali Group, is looking for a Head of IT to join our Travel Insurance and Assistance team in Canada.

We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada. Europ Assistance is a global company actively doing business in over 200 countries in the delivery of their products and services.

The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada.

Reporting locally to the COO the position has also a dotted line with IT Head of Expansion Countries.

The position is based in Toronto and the working environment is a mix of in-office and remote, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

  • Deploying and Driving IT Strategic Development in Canada: This involves formulating and executing IT strategies aligned with country goals and business objectives. It includes identifying opportunities for technology adoption, innovation, and growth.
  • Leading a deployment of global tools, develop IT & Business and Implementing Synergy Across Countries: As a leader, you'll foster collaboration among IT experts across different countries within the region. Building a community allows for knowledge sharing, best practices, and collective problem-solving.
  • Part of the business growing and represent IT EA behind Partners (RFI, RFP, Onboarding project team)
  • IT Oversight: You'll be responsible for overseeing all aspects of IT within your designated country. This includes managing recruitment, budgeting, IT Cost model, planning, and reporting in collaboration with local COO. Ensuring efficient IT operations and alignment with organizational goals is crucial.
  • Performance Monitoring: Regularly assessing IT performance is essential. This involves evaluating benefits, cost savings, and overall effectiveness at various levels—globally, regionally, and locally.
  • Industrializing the IT Delivery Engine homogeneously with other Expansion Countries and according to the guidelines agreed with software development & excellence team: Standardizing IT processes and practices across expansion countries ensures consistency, efficiency, and scalability. This harmonization supports seamless operations and growth.
  • Ensuring adequacy of local decisions with Group Strategy: Balancing country needs with the broader organizational strategy is critical. Your decisions should align with the overall group vision while addressing specific regional requirements.
  • Implement and lead the local IT Governance.

Education, Knowledge, Skills, and Abilities:

  • In-Depth Knowledge of IT and Technology:
  • Must have a solid understanding of IT design software, data management, digital & AI technology trends.
  • Should have some knowledge about network infrastructure and IT security.
  • Adaptability to the specific requirements of the country or region under their supervision is essential.
  • Leadership and Team Management Skills:
  • Excellent leadership, impactful communication, empathy and team management skills.
  • Must be capable of leading and motivating a team of technical experts and take a higher perspective regarding the business value chain of the regional CEO and sales teams.
  • Should having a mindset of continuous improvement loop and to put in place processes to secure the critical knowledge in the regions.
  • Cultural and Regional Sensitivity:
  • Should understand cultural norms and the ability to adapt to a multicultural environment.
  • IT Pre-Sales & IT Sales activities:
  • Must have a strong and impactful communication when engaging with clients and prospects.
  • IT Operations Management: Local Head of IT is responsible for overall IT operations management within country.
  • This includes budget, planning, project management, system maintenance, and collaboration with local and global teams.
  • Strategy and alignment with Global EA:
  • Close collaboration with the global EA teams is necessary to align the local IT strategy with the overall company vision.

Flexible Language Requirement: French Not Required

Work Location: Hybrid

Europ Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities; please contact Human Resources at if any accommodation is required.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

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