On-Call Manager- PSW, Nursing Manager and Rehab

On-Call Manager- PSW, Nursing Manager and Rehab

Location Hybrid Job Type Management/Supervisory Employment Status Full time

As a On-Call Personal Manager, PSW, Nurse and Rehab, you will oversee the delivery of client care for a community team. You will ensure high quality care is delivered by an engaged and experienced team. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring, strong clinical, customer service, and technical skills.

5:00pm – 11:00pm weekdays

8:00am – 8:00pm every other weekend.

• Competitive Total Rewards
  So much more than a paycheque Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Innovative. At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

RESPONSIBILITIES:

Operational Management:

• Provide after-hours management coverage.
• Respond to urgent and immediate action for staffing, scheduling, client, and operational issues requiring immediate action.
• Assist with coordination to replacement staffing and appropriate skill mix to meet service demands.
• Troubleshoot service interruptions and implement effective solutions.
• Ensure timely communication and escalation of critical issues to senior leadership and external stakeholders

People Management and Team Development:

• Provide coaching, mentoring, and clinical support to multidisciplinary teams, including after-hours and weekends.
• Partner with Human Resources and operational leaders on performance management and legislative requirements.
• Oversee client care delivery and ensure care plans are assessed, updated, and implemented to support quality outcomes.
• Support complex clinical decision-making and escalated client situations.
• Ensure continuity and consistency of care across assigned regions.
• Serve as a resource on clinical standards, policies, procedures, and evidence‑based practice

Quality Service Delivery:

• Investigate and respond to urgent client, family, employee, and stakeholder complaints and incidents.
• Manage operational, occupational health and safety, and other risks requiring immediate attention.
• Document incidents, complaints, and risk management activities in organizational systems.
• Participate in root cause analysis and corrective action planning.
• Monitor service delivery for compliance with professional, regulatory, organizational, and health and safety requirements.
• Support quality assurance and client satisfaction initiatives while promoting accountability and continuous improvement

REQUIREMENTS:

• A regulated health care professional RN ( Registered Nurse), holding a current professional license, in good standing, to practice in Ontario
• Minimum 1-year leadership/management is preferred
• A minimum of six (6) months community nursing exper