Service Manager

UpAuto Group is looking for a Service Manager

Are you a dynamic leader with a passion for the automotive industry and a track record of driving operational excellence? We are seeking a high-performing, results-driven Service Manager to lead our busy dealership service department. In this key leadership role, you will oversee the daily fixed operations, maximize department profitability, mentor a talented team of technicians and advisors, and ensure our customers receive an exceptional service experience. If you thrive in a fast-paced environment and have a strategic approach to business growth, we want to hear from you.

Job Duties Include:

• Department Leadership: Plan, direct, and evaluate the daily operations of the automotive service drive and repair shop.
• Team Management: Hire, train, coach, and motivate service advisors, technicians, apprentices, and support staff.
• Financial Oversight: Manage the department budget, analyze financial statements, review daily operating reports, and forecast monthly revenue goals.
• Performance Metrics: Monitor key performance indicators (KPIs) including Hours per Repair Order (RO), Effective Labor Rate (ELR), technician efficiency, and parts gross profit.
• Customer Retention: Resolve customer complaints promptly and implement strategies to maintain top-tier Customer Satisfaction Index (CSI) scores.
• Workflow Optimization: Streamline service processes to minimize vehicle cycle times and ensure high repair quality.
• Compliance & Safety: Enforce dealership policies, manufacturer warranty procedures, and strict workplace safety guidelines (such as provincial occupational health and safety regulations).
• Facility Maintenance: Oversee the certification, safety, and maintenance of shop equipment, hoists, tools, and overall service department cleanliness.

Job Duties Include:

• Department Leadership: Plan, direct, and evaluate the daily operations of the automotive service drive and repair shop.
• Team Management: Hire, train, coach, and motivate service advisors, technicians, apprentices, and support staff.
• Financial Oversight: Manage the department budget, analyze financial statements, review daily operating reports, and forecast monthly revenue goals.
• Performance Metrics: Monitor key performance indicators (KPIs) including Hours per Repair Order (RO), Effective Labor Rate (ELR), technician efficiency, and parts gross profit.
• Customer Retention: Resolve customer complaints promptly and implement strategies to maintain top-tier Customer Satisfaction Index (CSI) scores.
• Workflow Optimization: Streamline service processes to minimize vehicle cycle times and ensure high repair quality.
• Compliance & Safety: Enforce dealership policies, manufacturer warranty procedures, and strict workplace safety guidelines (such as provincial occupational health and safety regulations).
• Facility Maintenance: Oversee the certification, safety, and maintenance of shop equipment, hoists, tools, and overall service department cleanliness.

Successful Candidates Possess:

• Dealership Experience: Proven success working in an automotive dealership service environment, with a strong preference for prior management or assistant management experience.
• Industry Certifications: A valid provincial driver's licence with a clean driving record.
• Business Acumen: Deep understanding of fixed operations accounting, gross profit structures, inventory management, and technician productivity analytics.
• Technical Software Skills: Proficiency with dealership management systems (DMS) such as PBS, alongside standard automotive repair software.
• Strong Communication: Exceptional interpersonal and negotiation skills to confidently interact with customers, technicians, vendors, and corporate representatives.
• Problem-Solving Aptitude: Ability to make quick, data-driven decisions under pressure while maintaining a professional and composed demeanor.
• Educational Background: A high school diploma is required; a post-secondary diploma or