Specialist, Intake and Resolutions

About the College of Immigration and Citizenship Consultants (the College) The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest. Position Overview Job Title: Specialist, Intake and Resolutions (2) Department: Professional Conduct Reports to: Supervisor, Early Resolution Language Requirement: Bilingual Non-Imperative (Contract) & Bilingual Imperative (Permanent) Location: Canada Classification: 12‑month contract & full‑time Why Join Us? You will be part of a team that strives to enhance and uphold Canada’s immigration and citizenship consulting profession. Your work will have a tangible impact on the public interest and professional standards. How This Role Supports the Team The Specialist reviews, analyzes, and makes recommendations regarding cases as they relate to the professional obligations of licensees. The incumbent provides documentation for cases referred to the Complaints Committee, and facilitates the resolution of certain cases in accordance with applicable policies and procedures. Responsibilities (but not limited to) Receive and review cases Gather additional information from complainants and licensees for preliminary review, if needed. Analyze information and identify issues relating to licensee obligations. Provide risk‑based recommendations to the supervisor. Perform alternate dispute resolution (ADR) for early‑resolution cases. Engage complainants and licensees on education about relevant codes, by‑laws and regulations. Identify unauthorized practitioners (UAPs) and share information with the department. Summarize cases and prepare documentation such as triage memos and risk‑assessment worksheets. Attend Complaints Committee meetings and take minutes Present cases through written summaries and oral presentations. Collect additional documentation and perform assessments as required. Facilitate case resolution and draft settlement agreements. Prepare documentation of Committee decisions, including closing letters, referrals and appointment letters. Synthesize issues, information and decisions, incorporating relevant content from regulations, by‑laws and the Code of Conduct. Maintain case files and documentation per department processes. Acquire and maintain knowledge of the College’s policies, regulations and strategies, staying current with legislation and best practices. Collaborate with internal stakeholders to ensure legislative compliance requirements are met promptly. Key Skills and Abilities Time management and organization to handle deadlines and case volumes. Analytical, problem‑solving and judgment skills to mitigate risk and develop solutions. Flexibility and initiative in a fast‑paced, changing environment. Interpersonal and stakeholder relationship management, to de‑escalate and engage in ADR. Excellent written and verbal communication for detailed case documentation. Attention to detail for accuracy and completeness. Tact and discretion for confidential and sensitive matters. Required Education and Experience College diploma in business administration, law, or immigration. 1–3 years of work experience in a law firm, administrative tribunal or regulatory body. Knowledge of legal and administrative law concepts and terminology, and the ability to acquire knowledge of the College Act, regulations, by‑laws and Code of Professional Conduct. Knowledge of ADR techniques and their appropriate application. Knowledge of, or ability to acquire knowledge of, the Canadian immigration system. Proficiency with office/administrative software, online storage and case‑management systems. What We Offer The College hires and onboards 100% remotely. Opportunity to protect the public interest within the immigration and citizenship sector. A culture of transparency and inclusive decision‑making. Health benefits from day one for you and your family. Access to the Employee and Family Assistance Program. How to Apply Click the link provided to upload your resume and a short cover letter indicating why you feel you are fit for this role. EEO Statement The College is an equal opportunity employer. We welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we seek. We are committed to providing equal opportunities to all candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process. Background Check The successful candidate will be required to undergo a criminal background check. While we thank all applicants for their interest, only those identified for further consideration will be contacted. À propos du Collège des consultants en immigration et en citoyenneté (le Collège) Le Collège est l’autorité mandatée par le gouvernement du Canada pour réglementer la pratique des consultants réglementés en immigration canadienne (CRIC) et des conseillers réglementés en immigration pour étudiants étrangers (CRIEE). Son rôle et ses pouvoirs sont établis dans la Loi sur le Collège des consultants en immigration et en citoyenneté (Canada). Le Collège établit les normes de la profession en matière de délivrance de permis, de formation et d’éthique et veille à leur application dans l’intérêt public. Pour postuler Cliquez le lien fourni pour téléverser votre curriculum vitae et une courte lettre de présentation indiquant les raisons pour lesquelles vous estimez être à même d’assumer ce rôle. Informations personnelles et confidentialité Vos renseignements personnels sont recueillis et utilisés par le Collège lorsque vous postulez pour un emploi. Veuillez lire l’avis de confidentialité du Collège pour plus de renseignements sur ses pratiques relatives à la protection de la vie privée. Éligibilité à l’emploi Le Collège est un employeur qui souscrit au principe d’égalité d’accès à l’emploi. Nous acceptons les candidatures des personnes légalement autorisées à travailler au Canada, qui représentent la diversité de notre pays, et dont les qualifications satisfont aux compétences et expériences que nous recherchons. Nous sommes résolus à offrir des chances égales à tous les candidats et à respecter les besoins des personnes ayant un handicap. Acquisition de casier judiciaire La personne choisie devra se soumettre à la vérification de son casier judiciaire. Remerciements aux candidats Nous remercions tous les candidats de leur intérêt. Toutefois, nous ne communiquerons qu’avec les candidats présélectionnés. #J-18808-Ljbffr