Case Manager

Case Manager - Make a difference in the lives of Veterans today

Veterans Affairs Canada- Field Operations

Selection process number
26-DVA-EA-CH-ANT-

Salary
$78,017 to $103,279

Level
WP-04

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Duties
The Case Manager position is attached to the Field Operations Division with the core mandate of delivering direct services to our Veterans and their families. With more than 1,200 employees across the country, Field Operations has a wealth of knowledge, skills, abilities and strengths in multiple areas thanks to its diverse workforce. The opportunity for movement brings renewal to our workforce and creates a stimulating work environment. We work together to create healthy workplaces by ensuring people feel valued, where employee development, transparency and wellness are fostered. Case management services support Veterans who are facing complex challenges. It is a collaborative process between the client and Case Manager with support from the interdisciplinary teams to identify needs, set goals and create a plan to help clients achieve their highest level of independence, health and well-being.

Work environment
We have quickly adapted to the new reality and the majority of our employees are currently working based on a common hybrid work model. Employees may expect to work a combination of both remote and on site work, with the frequency of each depending on the operational needs at the time of hiring and as we continue to evolve. Please apply only if you have a genuine interest in working in the North Bay area office.

Intent of the process
The intent of this process is to create a pool or partially assessed pool of candidates to fill similar or identical positions with various language profiles, durations (term, indeterminate, assignment, secondment, acting appointment and deployment) and conditions of employment in Veterans Affairs Canada or other Federal Government Departments.

Conditions of employment

• Willingness to travel for work related duties
• Reliability Status

Operational Requirements

• Possession and maintenance of a valid driver's license or personal mobility to a degree normally associated with the possession of a valid driver's license.
• Case Managers are assigned to a primary work location but may be required to work at various locations and travel between these locations.
• Must be willing on occasion, to officially represent the Department at functions such as conferences, commemorative events, etc.
• Consent to be deployed or assigned within the Area office, as per the organizational needs.

You need (essential for the job)

Your application must clearly explain how you meet the following

Education:
1. Graduation with a degree from a recognized post-secondary institution with acceptable specialization in understanding, or assessment of human behavior (the degree program must have also included the completion of a practicum or field placement for graduation); and experience in case management* (minimum 6 months within the last 5 years).
OR
2. Graduation with a degree from a recognized post-secondary institution; and experience in case management* (minimum of 1 year within the last 5 years).
* For the purposes of this staffing process, VAC defines 'case management' as:
1. Engagement and relationship building
2. Assessment
3. Analysis and Consultation
4. Case planning and Implementaion
5. Monitoring and evaluation
6. Conclusion

Experience:
EX1 - Experience in the delivery of health and social services in an interdisciplinary environment.
EX2 - Experience in maintaining effective community networks and partnerships.

Applied / assessed at a later date

Competencies:
CO1 - Ability to case manage clients.
CO2 - Demonstrating integrity and respect.
CO3 - Thinking things through.
CO4 - Working effectively with others.
CO5 - Showing initiative and being action-oriented.

Language requirements (essential for the job)

Applied / assessed at a later date

Various language requirements - English Essential and Bilingual Imperative CCC/CCC

May be applied / assessed at a later date

Asset Experience:
AEX1 - Experience as a member of the Canadian Armed Forces.

Veterans Affairs Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, only qualified candidates who self-declare as members of a visible minority group, Indigenous peoples, persons with disabilities or women (in non-trad