Area General Manager

Area General Manager Job ID: Posted: 25-Nov-2025 Service line: GWS Segment Role type: Full-time Areas of Interest: Engineering/Maintenance, Facilities Management Location(s): Toronto - Ontario - Canada CBRE Global Workplace Solutions (GWS) | Local is a hard services‑led, tailored facility management solution. We self‑perform hard services while partnering with best‑in‑class soft service providers to offer bespoke facility and project management solutions to our clients. We focus on empowering our team with a high‑level of downstream accountability resulting in an agile and efficient service delivery.In addition to our core facility and project management capabilities, our platform offers direct access to our Best‑in‑Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role As an AGM, you are responsible for providing leadership, management, and development of an agreed portfolio of CBRE accounts, ensuring financial and operational commitments are met and exceeded, while continually developing the customer base. This includes service delivery, P&L oversight, QHSE, regulatory compliance, people and talent management, operations management, and business development. What You’ll Do Provide leadership, coaching and guidance to a defined portfolio of accounts, to ensure that contractual commitments are met and exceeded. Identify and execute opportunities for the strategic development of the portfolio, to deliver increased revenue and profitability, ensure additional services and projects are added, and contracts are renewed. Ensure optimum staffing structures operate across accounts, balancing cost reduction with the delivery of service excellence and employee satisfaction. Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the GWS Local Target Operating Model are in place. Attend account sites within the portfolio regularly and deputize for the Account Leader when necessary. Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels, including formal monthly, quarterly and annual reviews. Support the sales process through solution development, participation in presentations and consultation meetings, and hosting visits as necessary. Act as a Transition Leader on the mobilization of new accounts as they arise, ensuring a smooth Sales to Operations handover is delivered. Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company’s RISE values. Support effective business communication internally and externally, with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders. Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout account. Other duties may be assigned. People Foster a learning environment, with appropriate training and development planning across all accounts. Ensure training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential. Take direct responsibility for the appointment and integration of new account leaders. Provide leadership, guidance, coaching and direct support, where required, to deliver service excellence and high levels of employee engagement and ensure effective performance management is in place. Ensure effective succession planning is completed across accounts and specifically for the account leader level. Finance/Commercial Full responsibility for Profit & Loss including development of account financial plans for revenue and profit delivery, management of WIP, debt, cost control, and growth, ensuring that targets are met or exceeded for accounts in assigned portfolio. Ensure business policies and processes are effectively communicated and implemented across accounts. Drive effective commercial and financial governance with through accurate reporting, and appropriate checks and balances. Review purchase orders to ensure financial, contractual, and commercial accuracies. Support account leaders with supply chain management, including supplier performance reviews, supplier negotiations and re‑bidding, and the identification of additional scope opportunities. Lead sustainable growth of current portfolio – maximizing extra works and project opportunities on existing accounts. QHSE Ensure the provision of a healthy and safe working environment across the portfolio. Maintain both client and CBRE health and safety policy and process, ensuring this is effectively implemented across all service lines, self‑perform and vendor delivered. Supervisory Responsibilities Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's value. This is not a comprehensive list of job requirements, additional tasks may be included. What You’ll Need Applicants must be authorized to work in Canada without the need for visa sponsorship now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree required. 8 years+ relevant work experience and/or training, including people management experience. Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook. Ability to comprehend, analyze, and interpret complex business documents and respond effectively to sensitive issues. Excellent written and verbal communication skills, including the ability to effectively present information. Strong organizational and analytical skills. Ability to solve advanced problems and deal with a variety of options in complex situations. Advanced analytical and quantitative skills. Advanced knowledge of financial terms and principles and the ability to calculate intermediate figures such as percentages, discounts, and commissions and conducts advanced financial analysis. Must be flexible to work outside core office hours from time to time to meet tight deadlines as set by customers. This role will require travel on occasions, to other work locations for team meetings, site visits or to attend conferences and events. Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary being offered for the Area General Manager position is paying between $120,000 - $175,000 annually. The compensation provided to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more. Equal Employment Opportunity Statement CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. Candidate Accommodations CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (Canada) and (U.S.) Find out more Find out more ( #J-18808-Ljbffr