Experience Specialist

17 hours ago


Victoria, Canada WildPlay Full time

Overview Job Purpose: Would you like to help create unforgettable, life-changing, outdoor recreation experiences? WildPlay Headquarters is seeking dynamic individuals to join our team for the upcoming season. WildPlay’s Experience Specialists are often the first point of contact for guests planning to visit one of our WildPlay Parks; Experience Specialists answer incoming phone calls, respond to online chat conversations and emails, make group and individual reservations and fulfill product orders such as season passes and gift certificates. With a friendly, confident and knowledgeable approach, Experience Specialists provide product information and create the best possible impression and expectation of WildPlay by helping guests with decision-making and ensuring a professional and welcoming experience. To excel as an Experience Specialist, you thrive on making people feel welcome and are comfortable being on the telephone for significant portions of the day. Using excellent verbal and written communication skills, you ensure that our guests feel prepared for their in-park adventure. You can quickly assess consumer interests, communication styles, and help people with varying levels of fitness and challenge goals schedule their activity. As a team player, you apply initiative to accomplish general tasks during quiet times and work cohesively with others during busy times. Work Schedule: This remote position offers a flexible schedule of part-time work. Evening, weekend, and/or holiday work may be required by the Contact Centre schedule. Knowledge/Experience/Skills/Attributes Knowledge Basic competence and comfortability with technology Awareness of the tourism and attractions industry is an asset Knowledge of local areas around Park locations is an asset Experience Proven experience in delivering excellent customer service Two years of recent customer service or sales experience Experience using Microsoft Office and Office 365 tools is an asset Experience using online reservation tools is an asset Skills Well-developed communication skills - both written and oral Ability to act independently and as a team player Ability to think quickly and make decisions without direct supervision Attributes and Behaviours High level of attention to detail Initiative and a proactive approach to improving consumer experiences Ability to quickly adapt to change Self-starter capable of finding and completing tasks without direct supervision #J-18808-Ljbffr



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