Guest Service Agent | Part-time | Fairfield Kanata

Why Join Us?

Are you the kind of a pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.

Why Join Us?

Are you the kind of a pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.

Join our mission to ignite ambition, nurture confidence, and empower defiance of convention. In short - we want you to help us build something exceptional.

Fairfield Inn & Suites Ottawa Kanata has an existing part‑time vacancy for a Guest Service Agent (Saturdays and Sundays are required). The Guest Service Agent is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Your Role

Reporting to the Front Office Manager or designate, you will:

• Maintain a warm and friendly demeanor at all times with guests and team members;
• Comply with all company standards and brand standards, if applicable;
• Interact with all guests during check-in and check-out procedure;
• Create and cancel reservations as required, handle check-in and check-outs;
• Greet all incoming and outgoing calls in a professional and timely manner;
• Review logbook, and emails daily and complete all tasks on the checklist;
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
• Balance and prepare individual paperwork for closing of shift with hotel standards;
• Work closely and maintain proper communication with all hotel departments;
• Handle guest registration and room assignments, accommodating special requests whenever possible;
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
• Perform other duties assigned by the Supervisor or department manager.

What You Bring To The Table

• High school diploma/G.E.D. equivalent;
• At least 1 year of guest service and/or housekeeping experience;
• Experience using industrial cleaning equipment and products;
• Flexible working hours;
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Ability to work with little or no supervision while meeting high-performance standards;
• Ability to follow instruction.

Why You'll Love Working Here

At SHG, our people come first. With 600+ team members, our mantra of “You Matter” resonates through everything we do—from engagement to retention.

• Culture you’ll love—fun, recognition, authentic, and vibrant.
• Top-tier benefits—including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
• A chance to shape the success of our Kanata hotels.
• Full commitment to inclusivity, equality, and accessibility.
• Work with like-minded team members who are passionate about their work and keep things fun, every day
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now

Ready to Stand out & make your mark?

If you’re someone who thrives on creativity, strategy, and making a meaningful impact—let’s talk

About Fairfield Inn & Suites Ottawa Kanata

The Fairfield Inn & Suites By Marriott Ottawa Kanata is conveniently located near downtown Ottawa, and is steps away from several world-class dining and cultural attractions. The hotel is two minutes away from Scotiabank Place, home of the Ottawa Senators NHL hockey team and a popular concert venue. Other attractions located nearby include the Rideau Canal, National Arts Centre, Parliament Buildings and Gatineau Park.

About Us

Silver Hotel Group (SHG) is a family‑owned Canadia