Senior Ux Manager

About Us
Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
- Deloitte’s Technology Fast , 2024, 2025)
- Deloitte’s Technology Fast , 2025)
- Top Insurance Employers (2022)At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.
If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from youSenior UX ManagerYou will report to the VP of Technology and lead the User Experience function at Zensurance, owning the end-to-end user experience across a complex, multi-personal product ecosystem and building the team and practices to support it.
Areas of Focus
- Customer-facing flows — quoting, applications, checkout (payments, e‑signature, address confirmation), self‑serve endorsements, and renewals
- Broker/agent experiences — tools for intermediaries managing policies on behalf of clients
- Internal operations tools — underwriting dashboards, pricing analytics, low‑code builders, document management, and exception handling.
- A design system and component library — modernizing and evangelizing an existing atomic design system.
This role provides a structured path for career progression, featuring ample opportunities to assume greater accountability and leadership over time.
What You’ll Do
- Lead the UX function. Hire, mentor, and manage a small team of product designers and researchers. Set the bar for quality, process, and craft.
- Define and evolve the long‑term UX vision and experience strategy for key product areas, ensuring alignment with company goals and customer needs.
- Lead strategic design initiatives that span multiple teams or product areas, ensuring consistency across the platform. Ensure design decisions reflect a coherent mental model and interaction patterns, creating intuitive and scalable experiences.
- Define and prioritize UX work across customer acquisition, policy management, and internal tooling. Align design direction with product and engineering leadership.
- Drive user research. Establish research practices that inform product decisions. Insurance is a domain where users need clarity and confidence — understand where they struggle and why.
- Establish and champion UX principles and design frameworks that guide consistent decision‑making across teams.
- Evolve the design system. Work closely with frontend engineering to keep the design system coherent, accessible, and scalable.
- Navigate complexity. Insurance products involve regulatory requirements, multi‑step workflows, conditional logic, and domain‑specific language. Make complicated things feel simple.
- Collaborate across disciplines. Work daily with product managers, frontend and backend engineers, data teams, and business stakeholders. Understand how design work maps to team boundaries.
What We’re Looking ForRequired
- 8+ years in UX/product design, with 3+ years managing designers
- Experience leading UX across both customer‑facing products and internal/B2B tooling
- Track record of building or scaling a design function (hiring, establishing process, raising the bar)
- Strong portfolio showing end‑to‑end product thinking — not just visual polish, but information architecture, interaction design, and flow design for complex workflows
- Experience working with and contributing to a design system used across multiple product surfaces
- Deep understanding of accessibility standards (WCAG 2.1 AA) and inclusive design practices
- Strong aptitude for leveraging AI to increase speed and quality of UX initiatives.
- Extensive knowledge of how AI is affecting how we build and provide services to users.
- Comfort with data‑informed design—using analytics, usability testing, and user research to drive decisionsPreferred
- Experience in insurance, fintech, or other regulated industries where trust, compliance, and clarity matter
- Familiarity with micro‑frontend or multi‑app architectures and the design challenges they create (consistency, shared components, cross‑app flows)
- Experience designing for multiple user personas with very different needs (end consumers vs. power‑user internal tools)
- Familiarity with design‑to‑engineering handoff in a component‑based React environmentCompensation$140,000
- $175,000 a yearThe salary range for this role is $140,000 to $175,000, not including the annual discretionary bonus and any additional performance‑based incentives.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, inc