Bilingual Technical Consultant, Grills
14 hours ago
Bilingual Technical Consultant, Grills – Contract (12 months) Hours: 8:30 a.m. to 5:00 p.m. EST, Monday to Friday. Location: Remote Work. Reporting to the Team Leader, the Technical Consultant, Grills is accountable for effectively responding to product information inquiries from Consumers & Dealers via phone, emails & other service channels. The role aims to continuously improve processes and grill knowledge while delivering a "Best in Class Customer Experience" as per corporate guidelines. The Consultant will enter replacement parts and warranty orders, manage relevant information in the CRM application, and maintain a minimum average 80% on call/email quality evaluations. Key Responsibilities & Accountabilities Effectively respond to product information inquiries from Consumers & Dealers via phone, emails & other service channels at an entry level; may perform tasks in French or another second language. Enter replacement parts and warranty orders, and record relevant information in the CRM application. Achieve contact, order and CRM volume goals. Respond to basic technical & troubleshooting inquiries without the need for handoff. Enter Return Authorizations and Credit Memos. Enter customer payments and credits. Report necessary revisions to replacement parts manuals and issues with the product website. Share new or modified product information with the team. Help identify and track potential product quality issues and report through Quality Audit. Education & Experience High School diploma, College Diploma/Certificate, or University degree in a related field preferred. Minimum 2 years of work experience in Customer Service. Preference for prior contact centre or technical assistance experience. Complete all Grill onboarding courses (NED). Personal Development courses in World Class Customer Experience would be an asset. Microsoft Office Beginner (Excel, Word, Outlook) and ERP (Dynamics 365 is an asset). Strong communication skills. Bilingual French/English an asset; technical experience relevant to the product line. Seniority Level Entry level Employment Type Full-time Job Function Information Technology Industries Manufacturing The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain associates with disabilities. Accommodation is available upon request. Only candidates selected for consideration will be contacted. #J-18808-Ljbffr
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Bilingual Technical Consultant, Grills
23 hours ago
Barrie, Canada Wolf Steel Ltd Full timeBilingual Technical Consultant, Grills – Contract (12 months) Hours: 8:30 a.m. to 5:00 p.m. EST, Monday to Friday. Location: Remote Work. Reporting to the Team Leader, the Technical Consultant, Grills is accountable for effectively responding to product information inquiries from Consumers & Dealers via phone, emails & other service channels. The role aims...
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Bilingual Technical Consultant, Grills
2 weeks ago
Barrie, Canada Napoleon Products Full timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑wide scale. The warmth...
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Bilingual Technical Consultant, Grills
2 weeks ago
Barrie, Canada Napoleon Products Full timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑wide scale. The warmth...
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Bilingual Technical Consultant, Grills
2 weeks ago
Barrie, Canada Napoleon Products Full timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑wide scale. The warmth...
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Bilingual Technical Consultant-Grills
2 weeks ago
Barrie, Canada Napoleon Products Full timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑side scale. The warmth...
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Bilingual Technical Consultant-Grills
2 weeks ago
Barrie, Canada Napoleon Products Full timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑side scale. The warmth...
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Bilingual Technical Consultant-Grills
2 weeks ago
Barrie, Canada Napoleon Products Full timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑side scale. The warmth...
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Bilingual Technical Consultant-Grills
3 weeks ago
Barrie, Canada Wolf Steel Ltd Full timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑side scale. The warmth...
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Bilingual Technical Consultant-Grills
4 weeks ago
Barrie, Canada Wolf Steel Ltd Full timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑side scale. The warmth...
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Bilingual Technical Consultant-Grills
4 weeks ago
Barrie, Canada Wolf Steel Ltd Full timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑side scale. The warmth...
