As400 Support Analyst and Developer

2 weeks ago

Montreal, Canada Apptoza Inc. Full time

As400 Support Analyst and Developer:



Skills

Required:



• Experience on AS400 programming- RPGLE, RPG, SQL, CL, CLLE


• Understand of Batch processing


• Exposer to Debug, ROBORT SCHEDULER


• Free Format SQL programming


• Providing production support and development to applications running in batch

and handling job abends


• Good to have knowledge on Service now, Wealth Management Experience




Roles & Responsibilities:



• Diagnosis and Resolution


• Acknowledge receipt and start to investigate, diagnose, and analyze the L3

application incident


• Cooperate with client group for investigation diagnosis and analysis of L3

application incident


• Provide temporary solution or a permanent solution to the incident which

eliminates the root cause of the incident


• Documenting and Reporting


• For a Priority 1 or Priority 2 Incident, following receipt of incident, till

the resolution of that incident. The L3 support team needs to provide updated

reports to client by sending an e-mail at least once every 60 minutes


• For each incident received in Incident/Change/Problem Management the Support

team will update Incident/Change/Problem Management with detailed description

of the L3 application incident resolution achieved for the same incident.

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