Salesforce Technologist

The Role:

• You will be responsible for proactively supporting our customers for a wide range of scenarios including defining business process, analyzing requirements, implementing in the salesforce.com platform and driving business process improvements for our clients.

Responsibilities:

• Leverage technical expertise to configure salesforce.com instances
• Work directly with team members and business to understand corporate vision and requirements, and translate them into appropriate technical specifications
• Participate in business solution design sessions with key stakeholders to understand current business process and identify business pain points and objectives
• Critically evaluate information gathered, reconcile conflicts, translate high-level information into details, and distinguish user requests from the underlying true need
• Develop and configure a multitenant, distributed application using Salesforce technology
• Assisting users with questions, providing support, and adoption of the platform
• Providing timely and effective solutions to technical complexities and challenges
• Provide information around best practices in the CRM, ERP and business process space
• Support data migration activities
• Keep updated of Salesforce releases, features and best practices. Make recommendations relating to implementation and change management
• Perform quality assurance testing as required

Qualifications:

• Post-Secondary education in Computer Science, Business Administration or equivalent training/ experience
• 2+ years of building experience on the Salesforce.com platform
• Strong experience with designing Flows and Automations within salesforce.
• Ability to listen to business requirements and pain points and be able to document and prototype solutions.
• Strong analytical skills, ability to meet tight deadlines, while working in a fast-paced environment
• Proven ability to design and optimize business processes
• Can effectively communicate technical issues in non-technical terms to stakeholders
• Well versed in Salesforce products and industry best practices related to design, development, testing, business processes, workflow, reporting and sustainment of the system
• Salesforce.com Certifications (Admin, Sales Cloud, Service Cloud, and/or Developer)

Nice to haves:

• Experience with consulting or with an implementation team.
• Understanding of XML, SQL, SOQL, and enterprise application integration
• Integration experience: ETL tools, various integration endpoints (CRM, RDBMS end points, ERP)