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Desktop Engineer L1
1 month ago
Responsibilities Manage desktop device (hardware, software, and connectivity) incidents through to resolution. Manage IMAC and deskside support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle, including the remote management of desktop devices using appropriate tools. Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor. Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation. Ensure that each desktop device is installed with the appropriate desktop image. Monitor security profiles and anti‑virus software on all desktop devices and take appropriate action in the event of non‑compliance with security requirements. Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT related issues if no other IT support team is unavailable, such as for MI calls. Requirements Knowledge and experience on Windows 7 OS. Experience in imaging Windows 11 via PXE boot. Worked on software installation using SCCM, Software Center and manually. Hands‑on experience replacing batteries and working with Dell Technician on hardware break fix. Experience using Intune, AD, BitLocker. Experience in Outlook administration. Experience in Humanscale troubleshooting. Experience working in places that are engineering firms or large companies. Minimum 3–5 years of experience. Good to have knowledge in AD and smart hands and feet support. Good to have knowledge and experience of supporting MAC devices and tablets. Experience with service‑management tool such as ServiceNow. Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook. Preferable to have a good understanding of Lync, VPN, and mobile device support. Should be aware of ITIL processes of Incident, Change, Problem, Service Request and related activities like spare and buffer‑stock management. Associate degree (A.A.) or equivalent from a three‑year college or technical school with an emphasis in electronics required; Bachelor’s Degree preferred. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting Location Winnipeg, Manitoba, Canada #J-18808-Ljbffr
