Technical Architect

2 weeks ago

Canada Engage ESM, an Eviden Business Full time

Job Overview:

  • Summary of Position
  • for translating complex client needs into specific technical requirements and defining a solution meeting those requirements. You will be a client-facing technical leader, orchestrating and driving the development of these requirements into enterprise solutions. As a Technical Architect, you will oversee projects from an architecture design perspective through implementation, providing leadership and advocacy, as well as assisting in troubleshooting/problem solving.

Travel Requirements

  • Availability to travel.
  • Eligibility Requirements
  • CAD Citizen, PR


Your Life at Eviden:

Ø You´ll be responsible in providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people)


What will make you successful/or “Your X Factor”:

Ø High level understanding and experience of application development lifecycle and SDLC methodologies such as Agile.

Ø Strong customer service skills to deliver high-quality results with a consultative approach utilizing excellent technical and interpersonal skills.

Ø Significant experience with solutions development, testing, proof of concept and migration issues, problems, and considerations.

Ø Design and architect scalable, distributed on-prem and cloud-based Services and Applications that integrate across different technologies.

Ø Lead the successful implementation of designs and architectures while managing expectations, risks, organizational structure, and leading practice principles.

Ø Work with the business to understand and solve complex problems, by presenting various solution options and technical concepts in a comprehensible manner.

Ø Create reliable technical solution plans that include estimates and optimized delivery approaches.

Ø Work with the business and multi-disciplinary teams, enforcing governance and compliance activities for overall delivery.

Ø Analyze complex functional and non-functional requirements and make appropriate design adjustments, as well as provide effort estimates to support project management.

Ø Identify, develop, and manage reference architecture and design patterns for digital applications.

Ø Identify new disruptive technologies to provide business value.

Ø Lead and technically mentor development teams.

Ø Create and participate in the establishment of reference architecture and domain models.

Ø Lead/support efforts for Digital Technology and Application Rationalization.


Your Expertise:

  • Education:
  • Degree in IT, IS or business-related field or equivalent professional experience
  • Years of Experience
  • 5 years of IT experience with Application hosting and solutions architecture and design


  • Minimum Required Skills

o Experience providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators

o A solid understanding and demonstrated experience using web technologies such as HTML, CSS, XML, JavaScript/AJAX

o 3rd party integration experience with the ServiceNow platform using REST, SOAP, SFTP, MID, etc.

o Demonstrated knowledge of technical components such as LDAP, SSO, SSL and other such technologies

o Proven team player and team builder

  • Preferred Skills
  • Certified with proven knowledge in at least 2 of the following modules:


  • CSM (Customer Service Management)
  • HRSD (Human Resource Service Delivery)
  • ITBM (IT Business Management)
  • ITOM (IT Operations Management)
  • ITSM (IT Service Management)
  • SAM (Software Asset Management)
  • AIE (Analytics, Intelligence, and Reporting)
  • DevOps
  • FSM (Field Service Management)
  • FS (Financial Services)
  • FOM (Field Operations Management)
  • FSO (Financial Services Operations)
  • GRC (Governance, Risk and Compliance)
  • TSM (Telecommunications Service Management)
  • LSD (Legal Service Delivery)
  • LP (Now Platform)
  • NLAP (Now Platform App Engine)
  • SO (Security Operations)



  • Required Certifications
  • ITIL v3 or V4Foundations
  • CSA
  • CAD

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