Bilingual Customer Service Representative in Laval
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Join a well-established team in the pipe supply industry, where you will engage directly with clients in both English and French. The ideal candidate will excel in communication, possess technical skills, and demonstrate a commitment to high-quality service. Key responsibilities include order processing, complaint resolution, and collaboration with various departments.
Key Responsibilities:
• Answer inquiries via phone and email efficiently
• Process orders, returns, and manage exchanges
• Troubleshoot billing complaints and offer solutions
• Record customer interactions accurately and thoroughly
• Collaborate with internal teams for seamless service
Requirements:
• Fluent in French and English, both professionally
• Proven customer service expertise and problem-solving skills
• Proficient with CRM software and office applications
• Ability to multitask in a fast-paced environment
• Strong professionalism and empathy for clients
Become a pivotal player in enhancing customer relations in Laval.
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