Director, Cloud Productivity

Director, Cloud Productivity & Identity (Microsoft Services) Full Time Permanent - REMOTE Competitive Annual Salary and Benefits Buchanan Technologies ( is inviting applications to our Director Cloud Productivity and Identity opportunity. The Director of Cloud Productivity & Identity is Buchanan’s program leader responsible for the operational excellence, strategic direction, and continual modernization of all Microsoft-based cloud productivity and identity services. This role oversees internal and client Microsoft 365 (M365) tenants, SharePoint Online, Teams, Intune, Entra ID, Copilot for Microsoft 365, and CSP licensing services (resell, direct, and distributor/VAR-based). As a senior leader, the Director owns the Cloud Productivity & Identity service portfolio, ensures high-quality project and operational delivery, and drives our Microsoft partnership strategy including attainment of Microsoft designations, partner scorecard improvement, engineer upskilling, and alignment to the latest Cloud Partner Program requirements. This position manages a small team of engineers and architects, serves as a thought leader in collaboration and identity modernization, and is deeply engaged in pre-sales activities, pipeline development, SOW creation, and technical presentations to clients and internal stakeholders. Key Responsibilities Strategic Drive & Service Ownership Define and execute the strategic vision for Microsoft cloud productivity, identity, and modern work offerings across Buchanan’s client base and internal environment. Own the full Cloud Productivity & Identity service catalog including M365, Teams, SharePoint, Intune, Entra ID, Microsoft Secure Score, Copilot, file storage & sharing, and related integrations. Develop multi-year product roadmaps, standards, and best practices aligned with Microsoft’s Modern Work and Security architectures. Oversee governance of internal Microsoft tenants across multiple business entities and partner tenants. Operational Oversight & Delivery Excellence Lead and mentor a small team of engineers responsible for project delivery, escalation support, tenant administration, operational automation, and service improvements. Ensure consistent delivery quality, adherence to SLAs, and optimization of client environments (Secure Score, configuration baselines, governance posture). Establish and maintain operational KPIs, SOPs, service health reporting, and continuous improvement programs. Drive standardization of Intune device management, identity lifecycle workflows, and M365 security/compliance policies across clients. Microsoft Partnership & Designations Own Buchanan’s Microsoft partnership strategy across multiple partner tenants and identity domains. Lead efforts to achieve and maintain Microsoft solution designations and specializations (Modern Work, Security, etc.). Create internal certification pathways and support engineering readiness to improve partner scorecard metrics. Act as the liaison with Microsoft account teams, distributors, VAR partners, and ecosystem vendors. CSP Licensing & Commercial Management Oversee CSP licensing operations (direct and indirect), including pricing strategy, quoting, license optimization, margin protection, reconciliation, and lifecycle management. Guide account managers and clients in selecting appropriate licensing bundles, Copilot entitlements, and compliance-aligned SKUs. Manage multi-tenant license governance and ensure contractual alignment with Microsoft and distributors. Partner with sales, account management and partners to scope client initiatives, provide solution recommendations, and influence pipeline strategy. Facilitate pre-sales discussions, technical discovery calls, and conduct client-facing presentations. Compose and review Statements of Work (SOWs), proposals, and strategic roadmaps for collaboration, identity, and modern work engagements. Represent the practice as an executive sponsor during key client interactions. Drive automation capabilities for tenant provisioning, configuration baselines, license workflows, identity lifecycle, Teams/SharePoint governance, and monitoring. Evaluate, implement, and manage third-party tools for M365 management, migrations, licensing, backups, and reporting. Lead adoption of Microsoft Copilot and AI-enabled productivity features across clients and internal operations. Champion integration strategies using Graph API, PowerShell, Intune APIs, Entra Verified ID, and M365 ecosystem tools. Required Qualifications 10-15+ years of progressive IT leadership experience, ideally within a Managed Services Provider or consulting environment. Deep expertise across the Microsoft 365 and Entra ID ecosystem including: Tenant administration and architecture Microsoft Intune and device management Entra ID identity governance, MFA, conditional access Microsoft Secure Score & M365 security/compliance controls Copilot readiness and enablement Strong understanding of CSP licensing models (direct, indirect, VAR), invoicing, and commercial governance. Experience managing engineers or architects in a high-velocity services organization. Proven ability to participate in sales cycles, craft SOWs, and deliver compelling technical presentations. Experience with complex multi-tenant environments and Microsoft partner programs. Strong communication, executive presence, and client-facing leadership skills. Preferred Qualifications Microsoft certifications such as MS-102, SC-300, SC-100, AZ-305, Teams Administrator, Security Administrator (or equivalent), Microsoft Solutions Partner/Designation experience. Background in Zero Trust principles, M365 security architecture, and identity governance automation. Familiarity with migration tooling (SharePoint migration tools, third-party suites, identity migration utilities). Strategic thinking and the ability to translate vision into an executable roadmap. Strong mentoring, coaching, cross-functional collaboration, and people development skills. Business acumen with the ability to balance technical, financial, and operational considerations. High ownership mindset with bias for improving service quality, automation, and security posture. Company Overview As a leading IT consulting and outsourcing services firm, Buchanan Technologies helps organizations across North America turn their business into a powerful competitive advantage. Small, mid-size, and Fortune 100 businesses — all rely on us for our expert perspective, technical know-how and boots-on-the-ground manpower. Our methodology transforms everyday technology investments into streamlined, secure and scalable solutions that support our clients’ growth. Technology agnostic, we work with almost any system — from the latest cloud platforms to legacy software. Our teams are designed to balance proven methodology with strategic perspective. We are more flexible than other firms of our caliber, with a wide-array of options to customize your solution either single-point or end-to-end. At the heart of our success is a dedication to working closely with our clients, delivering strategic IT services that assist their business objectives and transform their organizations. We believe in putting people first — and technology second. So, while software and hardware technology continues to change, our customer-centric approach to IT never will. Our service offerings: Fully Managed Operations and Infrastructure Services Digital Workplace Solutions Database and Application Services Full Cloud Services (CSP): Proven Microsoft and Oracle Partner Cybersecurity Solutions (MSSP) Onsite and Remote Field Technology Services Technology Projects (Upgrades, Rollouts, Location Turn Up/Down) IT Staffing Services to Supplement or Fill Gaps in Your Team Buchanan has garnered much recognition through industry achievements and awards, including the HDI Pinnacle of Excellence Award, Gartner’s Magic Quadrant for Managed Workplace Services, North America, Channel Futures MSP 501, CRN Elite 150 Managed Service Provider, MSSP Alert Top 250 MSSPs, Channel E2E Top 250 Public Cloud MSPs, and more. 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