Director - Application Support, FX, Commodities, Prime Services, Collateral Mgmt. & Funding Tech

Job Title Director - Application Support, FX, Commodities, Prime Services, Collateral Mgmt. & Funding Tech Company Scotiabank Location Toronto, Ontario, Canada About the Role FX, Commodities, Prime Services, Collateral Mgmt. & Funding Technology is searching for a Director-level Application Support lead to manage the application support teams across systems and products. Some of the major transaction processing systems in this space are Ion Wall Street (FX), Murex (FX Options), Ion Anvil (Collateral Management & Funding/repurchase agreements), FIS GlobalOne, and the TS Imagine PrimeOne Prime Services system suite (CashOne, LoanOne, and SwapOne), SCOTS (Commodities), and Commodity Index Platform (CIP – Commodities). The successful candidate will have a results-oriented and curious mindset with strong technical skills and extensive functional knowledge of capital markets technology domains, plus extensive experience in managing on- and off-shore app support teams. You will work closely with cross functional teams, including engineers, technical analysts, and technology managers to improve and maintain the application support of 10+ systems, including change management and incident management. Responsibilities Assume line management for 3-4 application support teams. Support leads for each product will retain matrix management to the functional technology leads of those products and ongoing touchpoints to discuss improvements and changes with the functional leads is expected. Serve as the main point of contact for production issues and act as a liaison with business/end user staff during production incidents, especially major incidents. Also guide and mentor staff on proper communication and other aspects of incident management. Create standardized reporting for senior management and other stakeholders across products for weekly production changes, system SLA performance, production incident tracking and trends and team performance. Manage off-shore consultant teams used across products by ensuring that renewals, resources, and costs are managed efficiently. Review and recommend changes to the app support teams’ organization and operating models on an ongoing basis. Focus on areas where teams can be combined, on-shore/off-shore team ratios and sufficiency of off-hour support, and reducing app support team dependencies on development and business analyst teams. Improve the quality of incident management, with focus on quality incident bulletins and other comms with senior IT management and end users, ensuring that escalation channels and incident playbooks are documented and up-to-date, and ensuring that incident post-mortems are documented and created in a timely manner. Participate in and improve product-level change management. Focus will be on ensuring that major changes do not conflict with one another and creation of consolidated weekly change lists for management review across products. Qualifications 5+ years experience in managing capital markets application support teams, including the management of offshore teams. 10+ years of experience in capital markets application support. Solid knowledge of technology tools required of app support teams, including SQL, batch/shell/Python scripting, and XML. Knowledge of one or more key application support/IT operations standards (ITIL, COBIT, etc.). Extensive experience using common app support tools, including: ServiceNow, DR/business continuity data repositories, etc. Experience in creating consolidated reporting in tools such as ServiceNow, Microsoft Business Intelligence, and Excel. Excellent analytical, problem-solving, and communication skills. A recognized undergraduate degree or diploma in business administration, computer science or related field required. Excellent working experience of Microsoft suite of products (Word, Excel, PowerPoint, Project). Preferred Qualifications Extensive functional and technical knowledge of and app support experience in one or more of the capital markets products in scope (FX, commodities, prime services, and repurchase agreements). Experience supporting SaaS/managed-service vendor systems. Including SLA tracking, vendor change management, etc. Benefits Working as part of a dynamic ecosystem of vendor and proprietary systems managed by a global team. Many opportunities to learn about many areas of capital markets. The opportunity to apply your skills and knowledge in making a real and meaningful improvement in the IT operations of multiple systems and delivering maximum value and stability to our users. Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. Accessibility and Workplace Accommodations – We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Upskilling through online courses, cross-functional development opportunities, and tuition assistance. Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. Community Engagement – we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more Company Overview Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. Disability Accommodation At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. Thank you to all applicants for their interest; only those selected for an interview will be contacted. #J-18808-Ljbffr