Senior Project Manager

Senior Project Manager - Program Office, Technology & Enablement for Channels Location: Toronto, ON, CA, M5J 2V5 Ottawa, ON, CA Calgary, AB, CA Jobs by Category: Operations Job Function: Project Management Status: Full Time Schedule: Regular Description Our Team & What We’ll Accomplish Together As Senior Project Manager, Program Office - Technology & Enablement for Channels, you will be part of a high-performing team who bridges the gap between business and systems by bringing transformational TELUS initiatives and programs to market. You will work with cross functional teams across Channel and throughout TELUS in ensuring projects are delivered effectively by ensuring quality delivery, effective change management and successful end-user adoption. The ideal candidate for this role is a dynamic project leader who thrives in managing diverse initiatives - from new product launches to system capabilities and frontline tools. You excel at being the bridge between technical and business stakeholders, translating complex requirements into actionable plans. Most importantly, you bring proven change management expertise and a passion for end-user success, knowing how to orchestrate seamless collaboration with GTM, marketing, and training teams to drive successful adoption of new capabilities. Your ability to navigate these three critical dimensions - technical delivery, business value, and user enablement - makes you an invaluable asset in bringing transformational initiatives to life. What You'll Do Project Management & Technology Lead end-to-end execution and delivery of a portfolio of transformational business & technology projects while keeping stakeholder groups consistently informed of status and direction Partner with diverse teams across TELUS to gather project business requirements and ensure no stone is left unturned Document and keep track of moving project pieces through detailed project management artifacts (Workback schedules, risk & issue logs, action logs, etc.) Strong self-starter with proven ability to navigate ambiguous environments; experience establishing and driving stakeholder engagement frameworks, assembling complex governance plans, and developing clear processes/expectations in undefined spaces to achieve project outcomes Build and maintain project documentation that tells a coherent story from vision to execution, enabling any stakeholder to quickly understand context and progress Change Management Use your change management skills and experience to prepare end-users for new technology, working in partnership with training, communications and marketing teams Partner with GTM teams (Marketing, Training, UI/UX) to create comprehensive project/product launch strategies that drive user adoption Leverage your stellar communication & negotiation skills to achieve buy-in and alignment on project strategy and execution approach Transform complex technical concepts into compelling narratives and visual presentations that resonate with diverse audiences, from end-users to executives Crafting and delivering clear, concise and creative executive-level presentations, leveraging your extensive experience presenting complex initiatives to Director+ audiences; proven ability to tailor communication and create creative content that resonates with diverse senior leadership stakeholders Design and deliver visually striking presentations that guide audiences through project journeys, ensuring key messages are memorable and impactful Transform technical concepts and project milestones into visually appealing and easily digestible content that drives understanding and alignment across all organizational levels Qualifications Degree in Business or Technology Project Management Certification (PMP, PgMP, etc.), MBA or advanced degree in related field 5+ years of related experience in project/initiative management Noted for your ability to understand technology changes, system enhancements and effectiveness in communicating technical terms to business audiences Excellent written and verbal communication skills with expertise in preparing creative & engaging PowerPoint or Google presentations for executive-level audiences Experience in change management and facilitating end-user adoption through proper go-to-market readiness Ability to effectively engage stakeholders to establish cross functional alignment for projects Exceptional analytical skills with abilities to conduct thorough root cause and fit-gap analysis Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability Great to Haves Bilingual fluency (English and French) is an asset Change Management certifications (i.e. PROSCI & other) is an asset Salary Range: $95,000-$143,000 Performance Bonus or Sales Incentive Plan: 15% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more … A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Operations We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected. We are honoured to be recognized 1.4M Days volunteered in our communities. 70% Team members that work at home or are mobile. 15.2 Million customers that TELUS is serving across Canada. Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr